Ticket resale sites - Cancellation
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If your event has been cancelled, rescheduled to a time you can’t make, or has changed location, you should contact both the event organiser and the ticket resale site to ask about a possible refund.
Unfortunately, you normally aren’t entitled to a refund if the headliner changes at a festival, for example.
Be aware that some ticket resale sites are very difficult to secure a refund from. They may claim that they are only an intermediary, enabling transactions between two consumers. This is a bit of a grey area, and is currently under review.
We think you should be able to get your money back – and it’s always worth making a complaint.
If you’ve paid via credit or debit card, you can consider asking your bank or card provider for a ‘chargeback’ (where they reverse the transaction). If the ticket resale site tries to take the money again after you’ve issued a chargeback, you can take the matter to the Financial Ombudsman.
We have 5,115 pages of rights advice for you covering 7,027 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.