Gym & health clubs - Complaint not responded to
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Based on resolver’s experience to date, if you have encountered a problem and have cause for complaint, you should firstly ask to speak to the supervisor or manager and ask them to address your concerns. If you are unsatisfied with their response, resolver recommends that you ask what the complaints procedure is and follow it accordingly. You will most likely need to write a formal complaint to the Customer Services department, detailing the nature of your complaint, providing names and any evidence you have collected.
It can be very frustrating when your complaint is ignored. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint.
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