Video streaming - Refund request refused

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Based on resolver’s experience to date, if you wish to cancel a service you paid for online, you should follow the trader’s online process or, if that is unclear, write them a letter or email expressing your wish to cancel your subscription. If you can provide a reference or account number, that will help them identify your order, but even a name, address and date should suffice.

If you are unable to cancel the service, resolver recommends that you submit your concern in writing to the Customer Services department of the company, along with any evidence you have collected, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

It can be very frustrating when you are refused a refund. Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

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Helping you with Refund request refused

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