MrQ Casino is no longer available

MrQ are committed to doing right by their players and follow the complaints guidance set out by the Gambling Commission. To make sure your issue is properly investigated and resolved, please note that they cannot action complaints submitted via third-party websites.

All complaints must be made directly through their own internal process.

Step 1: Contact MrQ Directly

As a first point of call, please reach out to one of their friendly Player Experience Team members via email at support@mrq.com or through Live Chat. They'’ll start looking into your issue right away and do their best to resolve it informally.

Step 2: Request Escalation

If you're not satisfied with the initial response, you can ask them to escalate the matter as a formal complaint.

Once escalated:

• Their Complaints Executive will acknowledge your complaint within 2 working days (Monday to Friday)

• They’ll conduct a thorough investigation and may contact you for further details related to your issue

• Their aim is to provide a response within 7 days, though more complex cases may take longer

Step 3: Final Review & Outcome

If you’re still dissatisfied with MrQ's response, you may submit further evidence to support your complaint. They’ll review everything again and issue a final response, usually within 14 working days. However, the full complaints process may take up to 8 weeks from the date your complaint was first submitted.

Step 4: Independent Review (if needed)

If you remain unhappy after receiving their final response, they'll issue a “deadlock” reference via email with your unique reference number. This allows you to escalate the matter to the

Independent Betting Adjudication Service (IBAS) for a completely impartial review.


Resolver is not affiliated to, linked with or otherwise endorsed by MrQ Casino.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

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Our goal

Resolver is a free, independent issue resolution service. We help consumers like you get their voice heard by providing the tools they need to resolve their issues. We don't act on your behalf and we don't take control of your complaint. Instead, we have set out to make it as easy as possible for you to get results.

Why you can trust us

Resolver's service for consumers is free. We share our expertise with companies who want to change the way they look at complaints. We don't sell your personal data.

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