Gym & health clubs - Lack of instruction
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Based on resolver’s experience to date, normally when you join a gym you are shown how to the use the equipment by a qualified gym instructor. If you haven’t been given a gym induction, or have forgotten how to use the gym equipment, you should firstly ask to speak to the supervisor or manager and ask them to address your concerns. Gym inductions are supposed to serve an important purpose, not only so you can familiarise yourself with the gym equipment, but also to help prevent injury.
If you are unsatisfied with their response, resolver recommends that you ask what the complaints procedure is and take a note of the offending member of staff’s name, as well as the manager’s. You will most likely need to write a formal complaint to the Customer Services department, detailing the incident, providing names and any evidence you have collected. You cannot expect a particularly fruitful outcome, but they may want to offer you another induction or even just an apology.
resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint.
We have 5,216 pages of rights advice for you covering 7,124 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.