Gym & health clubs - Lack of instruction
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Based on resolver’s experience to date, normally when you join a gym you are shown how to the use the equipment by a qualified gym instructor. If you haven’t been given a gym induction, or have forgotten how to use the gym equipment, you should firstly ask to speak to the supervisor or manager and ask them to address your concerns. Gym inductions are supposed to serve an important purpose, not only so you can familiarise yourself with the gym equipment, but also to help prevent injury.
If you are unsatisfied with their response, resolver recommends that you ask what the complaints procedure is and take a note of the offending member of staff’s name, as well as the manager’s. You will most likely need to write a formal complaint to the Customer Services department, detailing the incident, providing names and any evidence you have collected. You cannot expect a particularly fruitful outcome, but they may want to offer you another induction or even just an apology.
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