Ticket resale sites - Ticket void, cancelled, or declared invalid
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Under the Consumer Rights Act 2015, organisers shouldn’t void tickets just because they’ve been resold unless there’s a term in the original contract that says this is the case. If in doubt, always check with the event organiser before buying a second-hand ticket.
If you've bought a ticket from a third party ticket site and it has been cancelled or declared invalid, you may be able to get your money back. While some ticket sites claim that they do not hold responsibility for issuing refunds (as they are basically a middle man), it's always worth getting in touch with them to press them into issuing a refund.
Your consumer rights say you should be able to get a refund for a service that isn't delivered as expected. While some third party ticket suppliers may claim to occupy a grey area, it's worth contacting them about a refund regardless.
We have 5,182 pages of rights advice for you covering 6,976 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.