Ticket resale sites - Ticket void, cancelled, or declared invalid
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Under the Consumer Rights Act 2015, organisers shouldn’t void tickets just because they’ve been resold unless there’s a term in the original contract that says this is the case. If in doubt, always check with the event organiser before buying a second-hand ticket.
If you've bought a ticket from a third party ticket site and it has been cancelled or declared invalid, you may be able to get your money back. While some ticket sites claim that they do not hold responsibility for issuing refunds (as they are basically a middle man), it's always worth getting in touch with them to press them into issuing a refund.
Your consumer rights say you should be able to get a refund for a service that isn't delivered as expected. While some third party ticket suppliers may claim to occupy a grey area, it's worth contacting them about a refund regardless.
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