Ticket resale sites - Ticket void, cancelled, or declared invalid

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Under the Consumer Rights Act 2015, organisers shouldn’t void tickets just because they’ve been resold unless there’s a term in the original contract that says this is the case. If in doubt, always check with the event organiser before buying a second-hand ticket.

If you've bought a ticket from a third party ticket site and it has been cancelled or declared invalid, you may be able to get your money back. While some ticket sites claim that they do not hold responsibility for issuing refunds (as they are basically a middle man), it's always worth getting in touch with them to press them into issuing a refund.

Your consumer rights say you should be able to get a refund for a service that isn't delivered as expected. While some third party ticket suppliers may claim to occupy a grey area, it's worth contacting them about a refund regardless.

We have 5,022 pages of rights advice for you covering 7,446 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Ticket void, cancelled, or declared invalid

Resolver covers the issue Ticket Void, Cancelled, Or Declared Invalid for 3 companies and organisations:

a  b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s  t   u   v  w   x   y   z