Gym & health clubs - Change personal trainer

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Based on resolver’s experience to date, if you want to change your personal trainer in a gym, you should firstly ask to speak to their supervisor or manager and ask them to address your concerns.

If they refuse to let you change personal trainers, resolver recommends that you ask what the complaints procedure is. You will most likely need to write a formal complaint to the Customer Services department, detailing the incident, providing names and any evidence you have collected.

resolver can help you resolve any issue arising quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint.

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