Gym & health clubs - Induction insufficient
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Based on resolver’s experience to date, if you feel your gym induction was insufficient, you should firstly ask to speak to their supervisor or manager and ask them to address your concerns. Gym inductions are supposed to serve an important purpose, not only so you can familiarise yourself with the gym equipment, but also to prevent injury.
If you are unsatisfied with their response, resolver recommends that you ask what the complaints procedure is and take a note of the offending member of staff’s name, as well as the manager’s. You will most likely need to write a formal complaint to the Customer Services department, detailing the incident, providing names and any evidence you have collected. You cannot expect a particularly fruitful outcome, but they may want to offer you another induction or even just an apology.
resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint.
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