Video streaming - Amend my details

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Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Based on resolver’s experience to date, this can usually be done very easily by emailing the video streaming provider.

If you have any difficulty in doing this, resolver recommends that you contact the Customer Services department of the company and, if they cannot help, you should ask for their complaints procedure and follow it accordingly. Resolver can assist you in submitting, recording and reminding you when and who to escalate to.

It can be very frustrating when you cannot easily change your personal details. Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

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Helping you with Amend my details

Resolver covers the issue Amend My Details for 4 companies and organisations:

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