Gym & health clubs - Not accepting complaint
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Based on resolver’s experience to date, if you have encountered a problem and have cause for complaint, you should firstly ask to speak to the supervisor or manager and ask them to address your concerns. If you are unsatisfied with their response, resolver recommends that you ask what the complaints procedure is and follow it accordingly. You will most likely need to write a formal complaint to the Customer Services department, detailing the nature of your complaint, providing names and any evidence you have collected.
It can be very frustrating when your complaint is ignored. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint.