Video streaming - Video won't play in HD

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver’s experience to date, it is very important that you check that your broadband speed is fast enough to stream video in HD before paying for a video streaming service. You can check your broadband speed with your broadband provider, and there are also websites that can measure your internet speed.

Video streaming providers will state the minimum broadband speed required in their terms and conditions. It is important that you check this, as the company won’t be liable if, for example, your film cannot stream in HD due to not having a suitable broadband connection.

However, if your broadband connection is suitable and you are experiencing problems streaming HD video, then the company would be liable for not providing the service you’ve paid for. If this is the case, resolver recommends that you write a formal letter of complaint and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

We have 5,115 pages of rights advice for you covering 10,878 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Video won't play in HD

Resolver covers the issue Video Won't Play In Hd for 5 companies and organisations:

a  b   c  d   e   f   g   h  i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z