Loyalty cards - Lost loyalty card
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Most retailers will be happy to replace your loyalty card - you can get in touch with them about this via ResolverYou should know
- Loyalty cards are not always run by the store that you may have used the card in.
- By using Resolver, you’ll be sending your case direct to the loyalty card provider and not to the retailer.
- Loyalty points are usually of minimal actual value and cannot be redeemed for cash, entitling you instead to discounts on products and goods.
- Loyalty cards are not a financial product and are therefore not covered by any ombudsman.
Loyalty cards are designed to help you be rewarded for loyalty. You receive loyalty points whenever you spend. You cannot spend money on the card, but you can redeem points for goods.
All loyalty points are a form of discount and so consider before using them if they are the best way to buy or to get a discount.
Loyalty & Credit/Debit Cards
Some credit or debit cards offer cashback or loyalty points for money that you have spent. As long as you pay off any balance at the end of each month, this can be a good way of collecting loyalty points.
Discount or Loyalty Points
Firms can offer increased loyalty points rather than a cash discount, this can often be a false economy, so assess if it makes sense when you make your purchases.
Find the best rights for you
We have 4,652 pages of rights advice for you covering 7,172 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.