Having problems with Debenhams? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.
How do we calculate metrics?
Debenhams logo

Debenhams

81 %

Resolution rate

Most complained about services

Online shopping

Most common issues

Refunds and returns issue Delivery problem Customer service issue
Having problems with Debenhams? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Resolver is not affiliated to, linked with or otherwise endorsed by Debenhams.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,015,537 users had to say

I purchased a duvet cover online, when I opened it up I did not like it. I rang the firm and was told it could not be returned. I could not afford to lose £76.00. I contacted resolver, they were wonderful. I got a full refund and apology, thank you Resolver !!
Doreen H via facebook
Was getting nowhere with the retailer until I told them I had utilised the services of Resolver. Guess what... my complaint was sorted out and I was given compensation as I had requested. I have no doubt that they only acted because I got Resolver involved. Many thanks, a wonderful service.
Susie W via facebook
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook
Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook
Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F via facebook
Really good and easy to use service. Helped me with an old PPI complaint and made it easy to put the paperwork together. It’s free, easy to use and I would highly recommend it for anyone who is considering complaining about a service or product.
Martyn S via facebook
I've used resolver for a number of different claims and the total amount I received was around £7k. I wasn't even sure I'd had PPI on some of the accounts, so this was a trouble free and rapid way to find out. Thanks very much!
Cathy R via facebook
My wife and I have made 2 successful PPI claims through Resolver. Despite having no paperwork, it was drop dead easy to do and we got to keep ALL of the money! Recommended!
David C via facebook
Absolutely brilliant! Got a replacement and refund for a microwave fox from a store, without a receipt or proof of purchase!! Very impressed with both companies
Nikki H via facebook

Helping you with Debenhams

How do I make a Debenhams complaint using Resolver?

If you want to make a complaint about Debenhams using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Debenhams case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Debenhams, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Debenhams, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Debenhams complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Debenhams contact details press the button below

View Debenhams complaints contact details

About

Debenhams is a department store high street retailer (although as with most major retailers it also has an online presence) that was originally founded in the 18th century and has now grown to more than 170 stores across the UK, Ireland and Denmark. It sells Fashion clothing, shoes, accessories, cosmetics, home and furniture, electricals, gifts and toys.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

The Furniture Ombudsman logo Ombudsman Services logo Financial Ombudsman Service logo CEDR (Centre for Effective Dispute Resolution) logo Gambling Commission logo Consumer Dispute Resolution Ltd logo Transport Focus logo