If you are having problems with Debenhams and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Debenhams.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Debenhams provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,085,176 users had to say

I purchased a duvet cover online, when I opened it up I did not like it. I rang the firm and was told it could not be returned. I could not afford to lose £76.00. I contacted resolver, they were wonderful. I got a full refund and apology, thank you Resolver !!
Doreen H via facebook
Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email
Fantastic to have them on your side! It makes it so much easier to claim if the inertia of making a start can be overcome by Resolver providing the tools and the guidance necessary for "lift -off"
Len S via facebook

Debenhams provides

Using Resolver, you can submit an issue about 9 services offered by Debenhams. Your case will be sent to the correct person or team at Debenhams and escalated at the correct times, to the correct person, if required.

Debenhams Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Debenhams complaints. If your complaint is not resolved by Debenhams, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Debenhams High Street

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Online & Mail Order

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Cafe

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Restaurant

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Debenhams complaints. If your complaint is not resolved by Debenhams, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Debenhams Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Gadget Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Debenhams complaints. If your complaint is not resolved by Debenhams, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Debenhams Store Cards PPI

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Debenhams complaints. If your complaint is not resolved by Debenhams, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Debenhams?

Raise it for free via Resolver

Helping you with Debenhams

Frequently asked questions about Debenhams

How do I make a Debenhams complaint using Resolver?

If you want to make a complaint about Debenhams using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Debenhams case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Debenhams, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Debenhams, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Debenhams complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Debenhams contact details press the button below

View Debenhams complaints contact details

About

Debenhams is a department store high street retailer (although as with most major retailers it also has an online presence) that was originally founded in the 18th century and has now grown to more than 170 stores across the UK, Ireland and Denmark. It sells Fashion clothing, shoes, accessories, cosmetics, home and furniture, electricals, gifts and toys.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission The retail ombudsman 1

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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