If you are having problems with Debenhams and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Debenhams.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 833,321 users had to say

"'"It was so easy to use resolver for my issue with EE. The service made raising the problem a matter of a few seconds choosing from preselected screens, which fitted exactly my problem. Liaison was handled through the app really swiftly. I would really recommend using resolver for helping solve issues that people may come across, as it made the whole process simple and efficient from my side.""
John Haney via email
"Tried to claim compensation for a delayed flight directly from the airline and hit one brick wall after another. Then we pursued our claim through Resolver and, without any question or hassle, the claim was settled in a matter of a few weeks. Brilliant!"
Sarah Theaker via facebook
"I just wanted to thank you for your efficient and effective service in helping me to resolve my complaint. I must say, I am also impressed with Ryanair, which stepped up to its responsibilities in a quick and efficient manner."
Lee Puffett via email

Debenhams provides

Using Resolver, you can submit an issue about 8 services offered by Debenhams. Your case will be sent to the correct person or team at Debenhams and escalated at the correct times, to the correct person, if required.

Debenhams Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Debenhams complaints. If your complaint is not resolved by Debenhams, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Debenhams High Street

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Online & Mail Order

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Cafe

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Restaurant

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Debenhams complaints. If your complaint is not resolved by Debenhams, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Debenhams Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Gadget Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Debenhams complaints. If your complaint is not resolved by Debenhams, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Debenhams?

Raise it for free via Resolver

Helping you with Debenhams

Frequently asked questions about Debenhams

How do I make a Debenhams complaint using Resolver?

If you want to make a complaint about Debenhams in the Insurance using Resolver, then the process could not be simpler. All you do answer a few simple questions as Resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Debenhams complaint. If you wish to continue with your complaint, we will help you create an email to send to Debenhams. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does Resolver keep records of my Debenhams complaint?

Resolver records all your details about your Debenhams complaint in a detailed case file. we also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Debenhams

Is it free to make a Debenhams complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Debenhams contact details press the button below

View Debenhams complaints contact details

About

Debenhams is a department store high street retailer (although as with most major retailers it also has an online presence) that was originally founded in the 18th century and has now grown to more than 170 stores across the UK, Ireland and Denmark. It sells Fashion clothing, shoes, accessories, cosmetics, home and furniture, electricals, gifts and toys.

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Phonepay p lus The retail ombudsman 1

Resolver is a member of

Advice u k Trust mark C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.