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Debenhams
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Debenhams or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Debenhams complaints

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If you are having problems with Debenhams and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 8 services offered by Debenhams. Your case will be sent to the correct person or team at Debenhams and escalated at the correct times, to the correct person, if required.

Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Debenhams or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Debenhams Cafe

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

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Debenhams Car Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Debenhams complaints. If your complaint is not resolved by Debenhams, you can then package it up and send it to the Financial Ombudsman Service.

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Debenhams Gadget Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Debenhams complaints. If your complaint is not resolved by Debenhams, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Debenhams High Street

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Loyalty cards

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Online & Mail Order

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Restaurant

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Debenhams complaints.

Start your complaint

Debenhams Travel Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Debenhams complaints. If your complaint is not resolved by Debenhams, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Helping you with Debenhams

About

Debenhams is a department store high street retailer (although as with most major retailers it also has an online presence) that was originally founded in the 18th century and has now grown to more than 170 stores across the UK, Ireland and Denmark. It sells Fashion clothing, shoes, accessories, cosmetics, home and furniture, electricals, gifts and toys.

Frequently Asked Questions about Debenhams

How do I make a Debenhams complaint using resolver?

If you want to make a complaint about Debenhams in the Insurance using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Debenhams complaint. If you wish to continue with your complaint, we will help you create an email to send to Debenhams. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my Debenhams complaint?

resolver records all your details about your Debenhams complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Debenhams

Is it free to make a Debenhams complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Testimonials

I would like to say a HUGE thank you to @MoneySavingExp and @resolvercouk for helping me with a complaint it was sorted within days v happy!
@SuziLaQ via twitter

I am I am so disorganised as have got 3 young kids so thank you for reminding me what to do and when as otherwise I would have totally forgotten to resolve my issue with Pizza Express
Maeve Sprinks via email

I replied to Easyjet and told them that their claim that this was an exceptional case was unacceptable given the facts that I mentioned in my first email to you above. They didn't argue with this at all and just agreed to pay me my compensation. Of course it took weeks for them to tell me this and then more weeks for them to actually pay it, but it's all been resolved now and I've closed the case on Resolver. Thanks for your help
Rgds Roger via email

Contact Details

To view the Debenhams contact details press the button below


View Debenhams complaints Contact Details

Want to start a complaint about Debenhams?

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How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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