Lloyds Bank complaints
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How do I make a Lloyds Bank complaint using Resolver?
If you want to make a complaint about Lloyds Bank using Resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Lloyds Bank complaint. If you wish to continue with your complaint, we will help you create an email to send to Lloyds Bank. This will detail your issues and spell out how you would like your complaint to be resolved.
Resolver records all your details about your Lloyds Bank complaint in a detailed case file. we also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Lloyds Bank
Is it free to make a Lloyds Bank complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Will the Financial Ombudsman Service accept a case from Resolver?
Yes, the Financial Ombudsman Service will accept a case raised in Resolver as a legitimate case.
To view the Lloyds Bank contact details press the button belowView Lloyds Bank complaints contact details
Making a complaint to Lloyds with Resolver
With Resolver you can make a complaint to Lloyds Bank. Resolver is the free guided complaint tool to assist you in submitting and managing your complaint with Lloyds. Resolver is recognised by the Financial Ombudsman Service and so any cases submitted through resolver will be recogised by the Financial Ombudsman Service if the issue is not resolved to your satisfaction. Lloyds bank may not respond back through resolver to your complaint but you can use resolver to manage your case and to record all your information in an electronic case file. In addition resolver will tell you when you can escalate your case to the Financial Ombudsman Service.
If your complaint cannot be resolved
In order to refer a complaint to the Financial Ombudsman Service, you must meet the Financial Ombudsman Service eligibility criteria. The Financial Ombudsman Service will consider complaints from:
- a private individual
- a small business which has an annual turnover, and/or balance sheet, of up to 2 million euros and fewer than ten staff (micro enterprise)
- a charity which has an annual income of less than £1million
- a trustee of a trust which has a net asset value of less than £1million.
After 8 weeks if your complaint with Lloyds cannot be resolved then you can escalate your case to the Financial Ombudsman Service. Lloyds are required to follow any recommendations of the Financial Ombudsman Service provides. They will look at your case from the perspevtive of what is reasonable and fair. The Ombudsman role is to undertake an independent assessment that is free to you and means whatever decision they make about your complaint if you chose to accept it Lloyds has to accept it as well.
Resolver is free
If you use a Claims Management Company they will charge you up to 38% for their service. Resolver is a free tool that helps you to manage your own complaint, recording and reminding so that you know what to do and when. We make complaining smarter and ensure you can manage your complaint and save the cost of claiming, why pay when you can be guided on how to do the same for free.
Resolver is recommended by Moneysavingexpert.com
Moneysavingexpert.com recommends using resolver to raise and resolve your banking complaints.