If you are having problems with Lloyds Bank and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Lloyds Bank.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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Lloyds Bank provides

Using Resolver, you can submit an issue about 15 services offered by Lloyds Bank. Your case will be sent to the correct person or team at Lloyds Bank and escalated at the correct times, to the correct person, if required.

Lloyds Bank Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Banking - Premier packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Banking

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Banking - Silver packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Banking - Platinum packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Banking - Select packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Banking - Gold packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Mis-sold PPI

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Section 75

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Lloyds Bank Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lloyds Bank complaints. If your complaint is not resolved by Lloyds Bank, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Lloyds Bank?

Raise it for free via Resolver

Helping you with Lloyds Bank

How do I make a Lloyds Bank complaint using resolver?

If you want to make a complaint about Lloyds Bank using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Lloyds Bank complaint. If you wish to continue with your complaint, we will help you create an email to send to Lloyds Bank. This will detail your issues and spell out how you would like your complaint to be resolved.

What Lloyds Bank services can I complain about with resolver?

Using resolver you can raise a case against 5 Lloyds Bank services so if you have a complaint about any of the following you can use resolver to help you raise, manage and resolve your issue:

  • Home Insurance complaint
  • Car Insurance complaint
  • Travel Insurance complaint
  • Packaged Bank Account complaint
  • Payment Protection Insurance (PPI) claim

Can I record my phone calls to Lloyds?

You can make your complaint by phone using the free resolver mobile App for the iPhone or Android. This will record your phone calls at the cost of a national rate landline call. You can call Lloyds and keep record of all your communications in your personalised case file. 

Can I make a Payment Protection Insurance (PPI) claim?

Yes, resolver will help you submit your PPI claim to Lloyds Bank for free.  Resolver is a free service that helps you manage raising and resolving PPI Claims. If you get a Claims Management Company to manage your complaint for you, you may give up to 40% of any compensation to the Claims Management Company, with resolver you keep any compensation. The service is free, quick and simple to use. 

Can I make a Packaged Bank Account Claim with resolver?

Yes if you think you have a packaged bank account claim you can use resolver. If you need to find out if you have a claim either click on make a complaint button above which will allow you to find out your rights and if you have the potential to make a complaint. Alternatively, if you go to Moneysavingexpert.com you can read more information about your rights and if you can make a claim. if you can then use resolver to raise and manage your case.

How does resolver keep records of my Lloyds Bank complaint?

resolver records all your details about your Lloyds Bank complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Lloyds Bank

Is it free to make a Lloyds Bank complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Will the Financial Ombudsman Service accept a case from resolver?

Yes, the Financial Ombudsman Service will accept a case raised in resolver as a legitimate case.

Contact details

To view the Lloyds Bank contact details press the button below

View Lloyds Bank complaints contact details

About

Lloyds Bank provides a number of key banking services in the UK. It is one of the four key high street banks and is part of the Lloyds Banking Group. The bank has branches across England and Wales only. The bank was founded in Birmingham in the 18th century and merged with TSB in 1995 and was Lloyds TSB until 2009. Lloyds Banking group acquired HBOS in 2009. Later in that year Lloyds Banking Group was bailed out by the UK Government. The government has continued to reduce its ownership of Lloyds Banking Group.

Making a complaint to Lloyds with resolver

With resolver you can make a complaint to Lloyds Bank. Resolver is the free guided complaint tool to assist you in submitting and managing your complaint with Lloyds. Resolver is recognised by the Financial Ombudsman Service and so any cases submitted through resolver will be recogised by the Financial Ombudsman Service if the issue is not resolved to your satisfaction. Lloyds bank may not respond back through resolver to your complaint but you can use resolver to manage your case and to record all your information in an electronic case file. In addition resolver will tell you when you can escalate your case to the Financial Ombudsman Service. 

With resolver you can raise complaints to Lloyds for the following services: 

  • Car Insurance complaints
  • Home Insurance complaints
  • Pet Insurance complaints
  • PPI complaints
  • Packaged bank account complaints 

Lloyds Complaints

 In the second half of 2014 Lloyds Bank was the most complained about bank in the UK.  Of the Lloyds Bank complaints received by the Financial Ombudsman Service over 60% related to Payment Protection Insurance or PPI complaints. These complaints combined with ordinary Lloyds Bank complaints totalled over 161,000 in half a year. Of cases that go to the Ombudsman 52% are held in the consumers favour so if you have a Lloyds Bank complaint you are more likely to get the issue held in your favour that against. This does not mean that you will receive the compensation that you want or expect. 

Payment Protection Insurance (PPI) Complaints

In 1995 the Financial Services Authority, which is now the Financial Conduct Authority investigated the selling of Payment Protection Insurance, known as PPI. The conclusion of the investigation which included Lloyds concluded that there was a market wide lack of control surrounding the sale of PPI. A subsequent report in 2006 found evidence of major failures and this included Lloyds, who were fined for treating customers unfairly. Lloyds challenged this but withdrew their legal challenge in 2011. In 2012 Lloyds confirmed they had set aside £3.6 billion in PPI compensation. In March 2014 it was reported that Lloyds had been reducing compensation offered to PPI claims by using alternative redress. 

Lloyds PPI Complaints - the remaining cases 

According to the Financial Ombudsman Service the remaining Lloyds PPI complaints are complex, so they are taking more time to resolve and are more complex issues. More and more people are taking their banking complaints to the Financial Ombudsman Service including cases with Lloyds but still a surprising few number of consumers are switching service.

If your complaint cannot be resolved

In order to refer a complaint to the Financial Ombudsman Service, you must meet the Financial Ombudsman Service eligibility criteria. The Financial Ombudsman Service will consider complaints from:

  • a private individual
  • a small business which has an annual turnover, and/or balance sheet, of up to 2 million euros and fewer than ten staff (micro enterprise)
  • a charity which has an annual income of less than £1million
  • a trustee of a trust which has a net asset value of less than £1million.

After 8 weeks if your complaint with Lloyds cannot be resolved then you can escalate your case to the Financial Ombudsman Service. Lloyds are required to follow any recommendations of the Financial Ombudsman Service provides. They will look at your case from the perspevtive of what is reasonable and fair. The Ombudsman role is to undertake an independent assessment that is free to you and means whatever decision they make about your complaint if you chose to accept it Lloyds has to accept it as well. 

Lloyds Banking Complaints Compensation 

If you are awarded compensation then you will also receive interest. This is charged at 8%, however, it is not compound interest so you do not get interest on interest.  Any compensation that you receive you should declare to HMRC although you will only pay tax on the interest. 

Lloyds Packaged Bank Account Complaints

Lloyds have sold package bank accounts and there is a potential that you were mis-sold. There are a number of reasons why you could have been mis-sold, including as example unsuitable for the policy, unable to make the claim because of age or previous medical conditions, not made aware of the terms and conditions.  If click on make a complaint you can find out all the potential issues that would mean that you are entitled to claim packaged bank account compensation from Lloyds Bank. You can use resolver to submit and manage your Packaged Bank Account claim against Lloyds Bank for free. Resolver is the only free claims service in the UK helping you to help yourself and not to have to pay up to 38% in fees to a claims management company. Don't get stung be sensible and raise a complaint with Lloyds Bank for free. 

Resolver & Lloyds Bank Complaint

Resolver is the free complaints tool recommended by a number of organisations including the Citizen Advice Bureau, AdviceUK, the Money Advice Service and the Financial Ombudsman Service accepts complaints from Resolver. This means your bank is required to respond to any cases submitted by you through Resolver to Lloyds Bank. The service is free and is quick and simple. Resolver helps you prepare your emails, records your phone calls and reminds you when you can escalate your case file to the Financial Ombudsman Service through resolver.

Resolver is free 

If you use a Claims Management Company they will charge you up to 38% for their service. Resolver is a free tool that helps you to manage your own complaint, recording and reminding so that you know what to do and when. We make complaining smarter and ensure you can manage your complaint and save the cost of claiming, why pay when you can be guided on how to do the same for free. 

Resolver is recommended by Moneysavingexpert.com

Moneysavingexpert.com recommends using resolver to raise and resolve your banking complaints. 

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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