If you are having problems with John Lewis Finance and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by John Lewis Finance.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,646,257 users had to say

Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook
Great result by using Resolver. More publicity is needed to let consumers know how effective this service is. I only found out by chance about Resolver from reading about Resolver in a newspaper article. Before using the Resolver service, I tried to get the RAC to deal with my complaint but got nowhere. The complaint was about the RAC deducting my yearly breakdown insurance fee from my bank account AFTER I'd cancelled my membership. However, when I used the Resolver procedure my complaint was satisfactorily dealt with by the RAC in just a week by them refunding the whole fee. Amazing!
John W via trustpilot
My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook
This company is brilliant. They take all the stress away when you are having a problem with travel insurance claims as I was. They will write letters and guide you to a successful outcome. Any problems that people are struggling with. Be it trouble with gas bills or phone bills, go to Resolver. Brilliant company. Big thank you, Linda
Linda D via facebook
They are brilliant. I put my complaint to Cunard after they had deducted 50%of my payment of £2472 for cancellation charge after I informed them I was unable to get insurance cover for a Southampton to New York cruise and back at the beginning of September.I was given no other options but after contacting Resolver Cunard phoned me with an apology and a refund of the 50% £1236.I'm so glad I got in touch with Resolver/
Valerie C via facebook
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook
Really good and easy to use service. Helped me with an old PPI complaint and made it easy to put the paperwork together. It’s free, easy to use and I would highly recommend it for anyone who is considering complaining about a service or product.
Martyn S via facebook
I've used resolver for a number of different claims and the total amount I received was around £7k. I wasn't even sure I'd had PPI on some of the accounts, so this was a trouble free and rapid way to find out. Thanks very much!
Cathy R via facebook

John Lewis Finance provides

Using Resolver, you can submit an issue about 11 services offered by John Lewis Finance. Your case will be sent to the correct person or team at John Lewis Finance and escalated at the correct times, to the correct person, if required.

John Lewis Finance Breakdown Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis Finance complaints. If your complaint is not resolved by John Lewis Finance, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis Finance Currency

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis Finance complaints. If your complaint is not resolved by John Lewis Finance, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis Finance Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis Finance complaints. If your complaint is not resolved by John Lewis Finance, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis Finance Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis Finance complaints. If your complaint is not resolved by John Lewis Finance, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis Finance Money Transfers

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis Finance complaints. If your complaint is not resolved by John Lewis Finance, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis Finance Motor Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis Finance complaints. If your complaint is not resolved by John Lewis Finance, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis Finance Partnership Card

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis Finance complaints. If your complaint is not resolved by John Lewis Finance, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis Finance Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis Finance complaints. If your complaint is not resolved by John Lewis Finance, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis Finance PPI claim

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis Finance complaints. If your complaint is not resolved by John Lewis Finance, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis Finance PPI Excessive Commission (Plevin) claim

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis Finance complaints. If your complaint is not resolved by John Lewis Finance, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis Finance Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis Finance complaints. If your complaint is not resolved by John Lewis Finance, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about John Lewis Finance?

Raise it for free via Resolver

Helping you with John Lewis Finance

How do I make a John Lewis Finance complaint using Resolver?

If you want to make a complaint about John Lewis Finance using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my John Lewis Finance case file work?

Resolver allows you to keep a record of any email correspondence sent between you and John Lewis Finance, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with John Lewis Finance, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a John Lewis Finance complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the John Lewis Finance contact details press the button below

View John Lewis Finance complaints contact details

About

To help you get the best response from your John Lewis Finance complaint Resolver guides you through every step of the process.

To help you get the best response from your John Lewis Finance complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your John Lewis Finance complaint.

Related Companies

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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