RBS is the Royal Bank of Scotland - you can complain about their packaged bank account services via Resolver. If there are other services you would like added please let us know. Resolver complaints are recognised by the Financial Ombudsman Service and so if not Resolver after 8 weeks we will remind you when to escalate your case to the Financial Ombudsman Service for independent assessment of your issue. 


Resolver is not affiliated to, linked with or otherwise endorsed by RBS.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 948,432 users had to say

I've now used resolver 3 times, from a flight delay (paid out within 16 days) to a BT complaint, (resolved and money back). Too many people are willing to pay management companies to make complaints on their behalf, and take a lump of the resulting payout, so easy on resolver and you keep the full amount. I'm not a great one for apps but this is by far one of the brilliant exceptions. Download it and give it a try, its really easier than you imagine
Stephen McDonald via facebook
Afternoon all, Just thought I'd write in with a quick success story. Passed my test last year, took my first policy with Diamond in May 2014. Come renewal, Diamond wanted £1600 to renew - comparison results consistently showed Elephant/Admiral as lowest at ~£850. Diamond matched their quotes straight up since they're all just trading names of EUI. Last week went to refresh the quote on Confused.com (didn't change any details), and a new quote came up at ~£650 - again, it was Elephant. A bit of shopping around and eventually Google Compare returned an Admiral quote at £629. Rang Diamond who were unwilling to match the quote as they can only do that at renewal time, so I arranged to cancel and after a £49.50 cancellation charge I was due a refund of £700 - so effectively I saved £70 and got an extra 1½ months work of car insurance, the only downside being I lost the extra year of NCB that 1½ months was building towards (not a biggy). Took the policy with Admiral, raised a case on Resolver with Diamond with regards to the cancellation charge (since I'm still an EUI Limited customer) and now that fee is being refunded too. (They refused initially but agreed after I held my ground.) Net result - ~£130 cash back in my bank account and an extra ~1.5 months insurance.
Will PS via email
Unbelievably great service! About 5 weeks ago I had a 4.5 hours delayed Ryanair flight within the EU. I have heard all the bad stories about how hard to claim any compensation and even if they pay it will take months and months and better be lawyer up for it. NOT TRUE!! My wife found resolver, so we thought we give a try. One evening my wife registered and opened our case. NEXT DAY morning we had answer from Ryanair. They admit our claim and ask us to send our bank details so they can pay £350. At this point I was sure it is some kind of scam. But Resolver is an old website and it is still up and running, so lets try it. 2 days later we received another email from Ryanair informing us about that fact our money is on its way and we need to allow it 10 working days to arrive. Of course it took exactly 10 working days, but it arrived. I still can not believe it how easy and stressless was all of these process! And completely free! THANK YOU VERY MUCH!
Mr Facsar via facebook

RBS provides

Using Resolver, you can submit an issue about 9 services offered by RBS. Your case will be sent to the correct person or team at RBS and escalated at the correct times, to the correct person, if required.

RBS Banking - RBS Platinum

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Banking

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Banking - RBS Silver

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Banking - RBS Black

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Banking - RBS Royalties Gold

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS PPI (Payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Section 75

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about RBS?

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Helping you with RBS

Frequently asked questions about RBS

How do I make a RBS complaint using Resolver?

If you want to make a complaint about RBS using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my RBS case file work?

Resolver allows you to keep a record of any email correspondence sent between you and RBS, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with RBS, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a RBS complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the RBS contact details press the button below

View RBS complaints contact details

About

To help you get the best response from your RBS complaint Resolver guides you through every step of the process.

To help you get the best response from your RBS complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your RBS complaint.

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission The retail ombudsman 1

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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