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RBS
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by RBS or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

RBS complaints

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RBS is the Royal Bank of Scotland - you can complain about their packaged bank account services via Resolver. If there are other services you would like added please let us know. Resolver complaints are recognised by the Financial Ombudsman Service and so if not Resolver after 8 weeks we will remind you when to escalate your case to the Financial Ombudsman Service for independent assessment of your issue. 

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 9 services offered by RBS. Your case will be sent to the correct person or team at RBS and escalated at the correct times, to the correct person, if required.

Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by RBS or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

RBS Banking

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

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RBS Banking - RBS Black

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Banking - RBS Platinum

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Banking - RBS Royalties Gold

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Banking - RBS Silver

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

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RBS Loans

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

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RBS Mortgages

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS PPI (Payment protection insurance)

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

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RBS Section 75

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Helping you with RBS

About

RBS is a company in the Finance sector. resolver can help guide you through every step of the process.

To help you get the best response from your RBS complaint, resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your RBS complaint.

Frequently Asked Questions about RBS

How do I make a RBS complaint using resolver?

If you want to make a complaint about RBS in the Finance using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the RBS complaint. If you wish to continue with your complaint, we will help you create an email to send to RBS. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my RBS complaint?

resolver records all your details about your RBS complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond RBS

Is it free to make a RBS complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Testimonials

The response has been very prompt with my complaint over a delayed flight with Ryanair and I have been offered compensation. My concern is they require all my bank details through a link to send the money. The problem being that when I click on the link a warning comes up about possible security issues. I have spoken on webchat with Ryanair customer services and they say to send the info but I am still concerned about giving bank details. Has anybody else had this issue....I would prefer a cheque but not sure if this possible.
Steve Hunt via facebook

I wish I had learnt about resolver sooner, as I could get virgin media to listen as our broadband kept failing and they never mended it, but with resolver I now have my problem it is solved, very relieved - thanks resolver
Nick Phillips via facebook

The first time I used the service it saved me an unfair £100 parking ticket within 5 days. Fabulous service and can't recommend enough.
Rob Beak via facebook

Contact Details

To view the RBS contact details press the button below


View RBS complaints Contact Details

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How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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