RBS complaints
RBS is the Royal Bank of Scotland - you can complain about their packaged bank account services via Resolver. If there are other services you would like added please let us know. Resolver complaints are recognised by the Financial Ombudsman Service and so if not resolved after 8 weeks we will remind you when to escalate your case to the Financial Ombudsman Service for independent assessment of your issue.
How does Resolver work?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Here's what some of our 2,273,697 users had to say
RBS provides
Using Resolver, you can submit an issue about 12 services offered by RBS. Your case will be sent to the correct person or team at RBS and escalated at the correct times, to the correct person, if required.
RBS Banking - RBS Platinum
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.
RBS Mortgages
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.
RBS Loans
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.
RBS Banking
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.
RBS Banking - RBS Silver
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.
RBS Banking - RBS Black
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.
RBS Banking - RBS Royalties Gold
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.
RBS PPI (Payment protection insurance)
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.
RBS Section 75
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.
RBS Plevin (excessive PPI commission)
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.
RBS PPI Checker
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of RBS complaints.
RBS Credit Cards
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.
Frequently asked questions about RBS
How do I make a RBS complaint using Resolver?
If you want to make a complaint about RBS using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my RBS case file work?
Resolver allows you to keep a record of any email correspondence sent between you and RBS, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with RBS, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a RBS complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Contact details
To view the RBS contact details press the button below
View RBS complaints contact detailsAbout
To help you get the best response from your RBS complaint Resolver guides you through every step of the process.
To help you get the best response from your RBS complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your RBS complaint.
Working with
With Resolver you can send your case to key ombudsmen and regulators including:
Resolver is a member of
