Resolver complaints are recognised by the Financial Ombudsman Service and so if not resolved after 8 weeks we will remind you when to escalate your case to the Financial Ombudsman Service for independent assessment of your issue. 

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Resolver is working with RBS to help resolve customer issues.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
RBS provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,413,457 users had to say

Used resolver to reclaim PPI it was so easy to do online with all the forms provided to claim. Have had some repayments and it didn't cost me a penny. A lot of other companies send you all the paperwork, act on your behalf and then claim a lot of the repayment. Everyone should use Resolver, thank you so much.
Cherilyn C via facebook
One form sent and that was it,no fuss, and money back for bank fees from RBS.
Norman W via facebook
Brilliant. Thank you Resolver. Used your template letters via Money saving expert site to get over £2K back from mis-sold loan/card ppi. Would highly recommend using this site. Thanks again.
Anthony M via facebook


Woke up to £1100 pounds in my account from RBS. Honestly didn't expect anything but was told told to use this site if I'd had a Royalties account. Easy to fill in and most unexpected result - Thank you Resolver!
Phil W via facebook
Helped me win my ppi and monthly bank account charges. Well worth seeking their help.
Paul D via facebook
Simple, easy to use service that made a PPI claim successful and paid in full. Glad we didn't use a 3rd party that would've charged for their services. Fantastic!
Robert M via facebook



After trying to complain to various companies I turned to resolver. Best thing I've ever done as all matters are now being taken care of. Couldn't be happier!
Julie-Ann via facebook
I was unsure if I had ever taken PPI but thought i might as well try and find out. Resolver made it fast and easy.
Neil R via facebook
Excellent claimed back from bank with Resolver £446.00 Plevin payments
Stephen S via facebook

RBS provides

Using Resolver, you can submit an issue about 24 services offered by RBS. Your case will be sent to the correct person or team at RBS and escalated at the correct times, to the correct person, if required.

RBS RBS Platinum packaged accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Current Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS RBS Silver packaged accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS RBS Black packaged accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS RBS Royalties Gold packaged accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS PPI (Payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

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RBS Credit Cards - Section 75

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

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RBS PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of RBS complaints.

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RBS Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Business Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

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RBS Car Finance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Vehicle Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Life Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Breakdown Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Home Emergency Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Cash ISAs

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

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RBS Stocks and Shares ISAs

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Savings Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RBS Investment Funds

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of RBS complaints. If your complaint is not resolved by RBS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about RBS?

Raise it for free via Resolver

Helping you with RBS

How do I make a RBS complaint using Resolver?

If you want to make a complaint about RBS using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my RBS case file work?

Resolver allows you to keep a record of any email correspondence sent between you and RBS, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with RBS, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a RBS complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the RBS contact details press the button below

View RBS complaints contact details

About

To help you get the best response from your RBS complaint Resolver guides you through every step of the process.

To help you get the best response from your RBS complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your RBS complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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