Lending Stream complaints

If you are having problems with Lending Stream and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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Resolver is not affiliated to, linked with or otherwise endorsed by Lending Stream.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Lending Stream provides:

Loans

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,790,891 users had to say

Just a short note to thank you for your assistance in reclaiming charges for a Lloyds select account which I had for 14 years. Lloyds bank telephoned me back on Tuesday evening and we went through the details. He phoned me at 10pm and agreed to pay me back £1443.00 including interest.
Eddie Morgan via email

Just a quick note to say A BIG THANK YOU.I have received a refund from Lloyds bank..with out your help it would have been impossible.so thank you again.
Maureen Russon via email

Thank you for your help my case as been resolved within 24 hours and £795 in my account already!!
Elsa Holdsworth via email

Hello Resolver Customer Care 'Experts' Another Victory! I submitted my completed template and within a few days I received a telephone call from my bank. The caller was very sympathetic to my case and put me at ease immediately. I didn't think my case stood a chance because it went back to 2006. I'm not too well at the moment and answered the questions as clearly as possible . 24 hrs later I received another call from the same caller who advised me that my case had been successful. Lloyds have refunded me some £600+ that includes interest. Thank you Lloyds and thank you Resolver
Fred Share via email

Wow! where have you been all my life?. I used your service to question an unfair bank account with the TSB. Just 10 days, (Yes, 10 days from start to finish) later, I am sitting with £1905.07 in my account and they have also resolved an on- going earlier claim for PPI. (444.00). Where do I send the flowers? A huge thank you for a wonderful, easy to use service.
Mary gillies via email

By using your service via Money Saving Expert website I have reclaimed over£7k, yes! £7,000 on PPI. Brilliant and Thank You so much. P.S. Now using the same service to try for reclaiming the whole mis-sold packaged account. Wish me luck
Gillian Lister via email

Just to say a big thank you. I only contacted the bank two days ago and they have resolved my issues and refunded me a total of £1733 .it just shows that we shouldn't take things lying down . Thank you to all your team
Julian warren via email

Thanks for all your help. Not only have I had a full refund for mis sold account it gave me the confidence to challenge my ppi claim.from years ago and that had also been resolved. I am so thankful to your.company and will be using you shortly to look at 2 store cards I had ppi on also.
Sally Shaw via email

Thank you resolver £30 from Lloyds bank for my inconvenience.
Darran Whatley via facebook

Lending Stream provides

Using Resolver, you can submit an issue about 1 service offered by Lending Stream. Your case will be sent to the correct person or team at Lending Stream and escalated at the correct times, to the correct person, if required.

Lending Stream Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Lending Stream complaints. If your complaint is not resolved by Lending Stream, you can then package it up and send it to the Financial Ombudsman Service.

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Frequently asked questions about Lending Stream

General advice on payday loans

Don’t treat payday loans as a regular way to make ends meet - if you repeatedly take out loans, you may find that the repayments become more expensive than the interest on a credit card. Payday loans should be for emergencies only.

Make sure you have enough income to repay. Most payday loans companies will make sure you do with some sort of income check, but it’s best to carefully assess your own finances before taking the plunge

Tell the truth. When going through the application process for a payday loan, you need to be honest, or the payday loan company may end up handing you money you can’t pay back. This could easily lead to spiralling, out-of-control debt

Make sure you’re aware of all charges - there can be hidden extras above and beyond the hefty interest on late repayments. Most responsible lenders will detail these on their website - make sure you check the small print carefully

If you’re unemployed, forget it - if you have a part-time job or no guaranteed source of regular income, then it’s too much of a risk for the lender. No responsible payday loan company will approve a loan for you.

Payday loans can become really difficult to manage, especially if you’re late with repayments. For advice on alternative options or how best to handle serious financial problems, get in touch with the Money Advice Service.

Contact details

To view the Lending Stream contact details press the button below

View Lending Stream complaints contact details

About

Lending Stream is a short-term lender (or payday loan company) that offers customers payday loans from £50 to £1500 (up to £800 for first-time borrowers).

With Lending Stream, there are no admin fees, and you can repay your loan in monthly or weekly instalments (depending on whether your job pays you weekly or monthly) over the course of six months.

Representative APR for a Lending Stream payday loan is 5387.8% at a fixed annual rate of 429.7%.

If you feel that your experience with Lending Stream hasn’t lived up to your expectations, you can make a payday loan complaint to them using resolver - and it’s totally free, so get going and get your Lending Stream complaint resolved!

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If you find something wrong with a company or our processes, tell us and we will put it right.

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