Plevin (excessive PPI commission) - Plevin (excessive PPI commission) complaint

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You should know
  • The name ‘Plevin’ comes from a court case that went to the Supreme Court.
  • The case – Plevin v/s Paragon Personal Finance Ltd – was about large amounts of commission paid on a PPI sale.
  • The case ruling means you can make a claim if your provider earned a high level of commission from your PPI without making this rate of commission clear to you.
  • If you have previously made a PPI mis-selling claim and been rejected, then you may be able to make a separate claim under the Plevin ruling.
  • If you have previously had a successful claim for mis-sold PPI and had money returned to you then you are not eligible for another claim.
  • The final deadline for making a new PPI complaint is the 29th August 2019. This has been set by the Financial Conduct Authority.


Just what is PPI? 

In simple terms, PPI stands for ‘payment protection insurance’. It’s an insurance product that you can take out to protect you if you cannot make repayments on a loan or credit agreement if you get sick, have an accident that means you’re unable to work, or just lose your job.

What is Plevin?

The Supreme Court ruling in Plevin v Paragon Finance Ltd widened the scope for consumers to complain about PPI. The word ‘Plevin’ is now commonly used to describe PPI policies where high levels of commission were charged, and the bank failed to declare the amount of commission they were earning on the sale of each PPI product.

The ruling means if you took out a loan or credit agreement with PPI and over 50% of the cost of your PPI was paid out as commission, the business will refund you any additional money taken in commission. For example, if you paid 67% commission you would get 17% commission back in return. You can only do this if the bank didn’t tell you the level of commission at the time.

How do I know if I’m eligible for Plevin?

No-one knows for sure how many people are affected by the Plevin ruling. However, complaint levels are expected to be huge – and given how much time has passed you can contact your bank or credit provider now to ask them if you’re entitled to a refund of commission. According to the FCA, 67% was the industry average for the amount of commission - though this may not apply to your bank or credit provider.

The bank or credit provider only owes you money if they failed to declare the amount of commission that was being charged - something that very rarely happened.

If you have previously had a successful claim for mis-sold PPI and had money returned to you then you are not eligible for another claim under Plevin.

How you can find out if you’ve had PPI

Completing our quick and easy PPI checker form is a straightforward way to find out whether or not you had PPI. Once you’ve submitted the form the company should get back to you (this may be through Resolver, by email, telephone or post - unfortunately we cannot control that) and let you know whether you did have PPI.

By adding as much detail to your check as possible (e.g. all previous addresses, attachments of any paperwork relating to the loan / mortgage or PPI policy that you may have) you will maximise the chances of the company finding your policy.

Taking your PPI claim to the Financial Ombudsman Service

If your complaint doesn’t reach a satisfactory conclusion, you can make a formal complaint to the Financial Ombudsman Service. This is the official independent service for settling disputes between financial companies and their customers - it is completely free to use, and will adjudicate on whether your complaint should be paid out. 

Resolver will indicate when your complaint can be escalated to the Ombudsman.

The PPI time cap 

The final deadline for making a new PPI complaint is the 29th August 2019 - so you should make sure you have submitted your claim before this date. This has been set by the Financial Conduct Authority to prompt consumers to make their complaints.

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