Capital One complaints

If you are having problems with Capital One and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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Resolver is working with Capital One to help resolve customer issues.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Capital One provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,551,833 users had to say

Got a letter from Capital One with the Resolver link in it giving details about Plevin. I followed it, raised a claim, and within a week Capital One had responded with a settlement figure and I had a cheque for just under £300 a week after that. Very happy.
Martin A via facebook

Brilliant site. Payout from old credit card within 5 days of submitting Plevin claim
Louis Galeozzie via facebook

Thanks to the team at Resolver I managed to reclaim £366 due to being mis-sold PPI. Previously, when I applied 2 years ago the provider denied mis-selling it to me. Thanks to Resolver I got my money back. I've also been told I've had PPI included on two other credit cards in the past without my knowledge and I'm looking forward to a successful outcome from those too.
David H via facebook

I used Resolver to complain to my credit card provider about charges added to my balance after I had tried to set up a payment plan. Everything has been sorted in 1 business day and the credit card provider removed over a £100 of charges. Very happy.
Andy F via facebook

2 credit cards down and £3.5k up!
Joan B via facebook

Well all I can say is what a simple, easy-to-use tool. I completed the simple form which asks you what your concern is, what you would like to happen & then transforms it into an email complaint to the company. In my case it was about an "insurance charge" added to a credit card (not PPI but as near as could be in my opinion) Anyway a few weeks later I got £2,700 back in payments plus interest... Delighted!
Cath L via email

Used Resolver beginning of January and lodged my payout in bank yesterday. Will definitely be using again & have given link to my friends .
Stephanie H via facebook

They helped without any charge, offered free advice and assistance, and succeeded in closing a case which I had been pursuing for 5 years due to banks inability or desire to return that which they had illegally taken in the first place. I would recommend that anyone with any doubt should ask Resolver for help. Thanks again for helping me close my case, what a 5 star service
Thomas M via facebook

I recently used Resolver to lodge a complaint against a large bank. Thanks to the comprehensive template, I successfully made my case to the bank, who upheld my complaint. This is a brilliant service which keeps your case updated and you fully in control at all times.
Clair T via facebook

Capital One provides

Using Resolver, you can submit an issue about 3 services offered by Capital One. Your case will be sent to the correct person or team at Capital One and escalated at the correct times, to the correct person, if required.

Capital One PPI (Payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Capital One complaints. If your complaint is not resolved by Capital One, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

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Capital One Plevin (excessive PPI commission)

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Capital One Credit Card

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Want to start a complaint about Capital One?

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Helping you with Capital One

How do I make a Capital One complaint using Resolver?

If you want to make a complaint about Capital One using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Capital One case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Capital One, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Capital One, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Capital One complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Capital One contact details press the button below

View Capital One complaints contact details

About

To help you get the best response from your Capital One complaint Resolver guides you through every step of the process.

To help you get the best response from your Capital One complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Capital One complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Resolver is a member of

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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