Money transfers - Conversion rate

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If you have sent money abroad and find that it has not been exchanged at the agreed rate, this may be because the exchange rate has change during the transfer period. If your money has to be transferred across countries, this may take some time and demand that your money be handled by multiple organisations. During the course of the transfer, the exchange rate may change, meaning you receive more or less than you initially thought. If you feel this has resulted from an excessive delay on the part of the company organising the transaction, your rights say you may be able to claim compensation! If you are unable to resolve the issue directly, you can contact the Financial Ombudsman with your complaint.

You should know
  • Money transfers are covered by the Consumer Rights Act
  • Complaints about money transfers can be escalated to the Financial Ombudsman
  • All money transfer firms are regulated by the Financial Conduct Authority (FCA)
  • Always be wary of firms and individuals asking for payment via money transfer – many frauds and scams run using money transfers

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