If you are having problems with Burchell Edwards and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Burchell Edwards.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,410,776 users had to say

I returned to Australia after living in the UK for 5 years. My last landlord was a nightmare, I left being owed rent paid in advance as well as my deposit. The estate agents were not returning my emails after over 2 months since I vacated. I wasn't sure the magistrates court would help me as I was now back in Australia and Citizen's Advice couldn't help. Luckily I found Resolver and I was able to contact someone higher up at the holding company who were very helpful. I now have all my money back! I couldn't have done it without Resolver who provide an invaluable service. Thank you!
Peter F via facebook
Many thanks for your resolver site, I have had a possible result this morning,when an Inspector from Wellingborough Homes called and apologised for not visiting our house on the 27/07/16. He has now promised that the trees will be cut back at their cost, in November/ December, and that he will put this offer in writing,so all may work out well. Thank you for your site, as without it I doubt if we would have had such a good result (if any) by our own means.
Thomas Taylor via email
I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. It’s all too common for providers to ignore their customers and expect them to put up with shoddy service. A big hurrah for the outcome! Many thanks.
Maria M via facebook


I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. It’s all too common for providers to ignore their customers and expect them to put up with shoddy service. A big hurrah for the outcome! Many thanks.
Maria M via facebook
Just a short note to thank you for your assistance in reclaiming charges for a Lloyds select account which I had for 14 years. Lloyds bank telephoned me back on Tuesday evening and we went through the details. He phoned me at 10pm and agreed to pay me back £1443.00 including interest.
Eddie Morgan via email
Just a quick note to say A BIG THANK YOU.I have received a refund from Lloyds bank..with out your help it would have been impossible.so thank you again.
Maureen Russon via email



Thank you for your help my case as been resolved within 24 hours and £795 in my account already!!
Elsa Holdsworth via email
Hello Resolver Customer Care 'Experts' Another Victory! I submitted my completed template and within a few days I received a telephone call from my bank. The caller was very sympathetic to my case and put me at ease immediately. I didn't think my case stood a chance because it went back to 2006. I'm not too well at the moment and answered the questions as clearly as possible . 24 hrs later I received another call from the same caller who advised me that my case had been successful. Lloyds have refunded me some £600+ that includes interest. Thank you Lloyds and thank you Resolver
Fred Share via email
Wow! where have you been all my life?. I used your service to question an unfair bank account with the TSB. Just 10 days, (Yes, 10 days from start to finish) later, I am sitting with £1905.07 in my account and they have also resolved an on- going earlier claim for PPI. (444.00). Where do I send the flowers? A huge thank you for a wonderful, easy to use service.
Mary gillies via email

Burchell Edwards provides

Using Resolver, you can submit an issue about 3 services offered by Burchell Edwards. Your case will be sent to the correct person or team at Burchell Edwards and escalated at the correct times, to the correct person, if required.

Burchell Edwards Letting Agency

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Burchell Edwards complaints. If your complaint is not resolved by Burchell Edwards, you can then package it up and send it to the The Property Ombudsman Service.

Start your complaint

Burchell Edwards Mortgage and Insurance Services

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Burchell Edwards complaints. If your complaint is not resolved by Burchell Edwards, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Burchell Edwards Residential

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Burchell Edwards complaints. If your complaint is not resolved by Burchell Edwards, you can then package it up and send it to the The Property Ombudsman Service.

Start your complaint

Want to start a complaint about Burchell Edwards?

Raise it for free via Resolver

Helping you with Burchell Edwards

How do I make a Burchell Edwards complaint using Resolver?

If you want to make a complaint about Burchell Edwards using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Burchell Edwards case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Burchell Edwards, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Burchell Edwards, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Burchell Edwards complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Burchell Edwards contact details press the button below

View Burchell Edwards complaints contact details

About

To help you get the best response from your Burchell Edwards complaint Resolver guides you through every step of the process.

To help you get the best response from your Burchell Edwards complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Burchell Edwards complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.