If you are having problems with Spelthorne Borough Council and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Spelthorne Borough Council.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,641,413 users had to say

I used this for a complaint to social services. There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. There are many businesses and companies that can be contacted in this way. My complaint went to the Ombudsman who have now dealt with my complaint satisfactorily. I would definitely use this again and recommend it to anyone.
Hazel C via trustpilot
Really good website, helped me with my parking ticket complaint.
Kevin T via facebook
Resolver sorted out my problem with a parking fee, which was was returned to me. Great work, well done, many thanks.
Tony M via facebook
Well done Resolver, you came through for me again. Without your help I would not have been refunded the £10.50 excess parking fee I had paid in error in August. I was refused a refund twice with identical stock emails but once I progressed through the process using Resolver, they agreed to refund as a gesture of goodwill. It's not the sum of money it's the principle. Thank you very much
Rosie M T via facebook
Just a thank you to say without you I would not have resolved my issue with Brittania Parking. I tried to challenge the fine on their website but it wouldn’t let me submit. I looked on line and found Resolver and I have just had a letter from Brittania to say they’ve dropped the charge. Thank you so much!
Ellie F via email
Quick and easy resolution with SmartParking - thank you.
Joanne H via facebook
resolver has helped me resolve an issue with Hampshire county council very pleased, very simple, love the product
Alex Duff via facebook
I heard about resolver in the Sun, and downloaded the App, love the phone recording, really useful App
Ernie Jacob via email
Resolver sorted out my problem with the council who had just left me with 20 days of rubbish and that was after I had applied for help to get the wheelie bins out. They sorted it out in a day and I'm delighted
Alastair H via facebook

Spelthorne Borough Council provides

Using Resolver, you can submit an issue about 13 services offered by Spelthorne Borough Council. Your case will be sent to the correct person or team at Spelthorne Borough Council and escalated at the correct times, to the correct person, if required.

Spelthorne Borough Council Adult services

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Local Government and Social Care Ombudsman.

Start your complaint

Spelthorne Borough Council Child services & schools

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Local Government and Social Care Ombudsman.

Start your complaint

Spelthorne Borough Council Council Tax

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Local Government and Social Care Ombudsman.

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Spelthorne Borough Council Freedom of information

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Information Commissioner’s Office .

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Spelthorne Borough Council Housing

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Housing Ombudsman.

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Spelthorne Borough Council Libraries

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Local Government and Social Care Ombudsman.

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Spelthorne Borough Council Planning permission - Decision issues

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Planning Inspectorate.

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Spelthorne Borough Council Planning permission - Staff conduct

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Local Government and Social Care Ombudsman.

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Spelthorne Borough Council Policy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Local Government and Social Care Ombudsman.

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Spelthorne Borough Council Trading Standards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Local Government and Social Care Ombudsman.

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Spelthorne Borough Council Environmental

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Local Government and Social Care Ombudsman.

Start your complaint

Spelthorne Borough Council Reporting

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Local Government and Social Care Ombudsman.

Start your complaint

Spelthorne Borough Council Transport

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Spelthorne Borough Council complaints. If your complaint is not resolved by Spelthorne Borough Council, you can then package it up and send it to the Local Government and Social Care Ombudsman.

Start your complaint

Want to start a complaint about Spelthorne Borough Council?

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Helping you with Spelthorne Borough Council

How do I make a Spelthorne Borough Council complaint using Resolver?

If you want to make a complaint about Spelthorne Borough Council using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Spelthorne Borough Council case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Spelthorne Borough Council, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Spelthorne Borough Council, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Spelthorne Borough Council complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Spelthorne Borough Council contact details press the button below

View Spelthorne Borough Council complaints contact details

About

To help you get the best response from your Spelthorne Borough Council complaint Resolver guides you through every step of the process.

To help you get the best response from your Spelthorne Borough Council complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Spelthorne Borough Council complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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