UK Border Force - Investigation checking
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Lets you record all your communications
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Lets you know when to escalate your complaint
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Your rights guide
HM Border Force role is to protect the UK borders and as such has the right to ensure all Visas are correct and valid. This may include additional checks such as checking references and details of your application entry. During the process you should expect courtesy from the staff as well as being kept informed. Your rights of appeal at the time of the issue are limited, but, you should ensure it is noted that you contest the decision or the way you were treated. Take down who interviewed you, the time/location and your issue and ensure you submit it clearly via resolver to the HM Border Force.
How to submit
resolver recommends that you submit your issue via email to the Border Force so tha you have a complete and accurate record of your communications. The more feedback, both positive and negative that the Agency receives the better the service will become. resolver will help you prepare your communications and you can submit your issue quickly and efficiently.
You will receive a response from the HM Border Force, resolver has allowed them 2 weeks in which to reply as a reasonable amount of time. If you have then not received a response you can escalate your issue to the Home Office complaints team. If the issue is still not resolved you can then take your case to the Parliamentary & Health Ombudsman. resovler will send your case to the Ombudsman for you, however, you will need to contact your MP and ask them to support your application.
resolver cannot guantee to resolve your issue but we will enure your issue gets listened to. The next step you can send an email qucikly and simply through resolver and record all your communications and we will remind you want to do and when.
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