UK Border Force is the law enforcement for Border Security within the Home Office. Their role is to secure the UK border by carrying out immigration and customs controls for people and goods entering the UK. This includes Passport and Visa checking for passengers arrving at airports and ports. Resolver can help raise issues with Passport Control only at the moment for free.

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Resolver is not affiliated to, linked with or otherwise endorsed by UK Border Force.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

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Helping you with UK Border Force

What Department does the Border Force come under?

The UK Border Force is part of the Home Office.  

Does the UK Border Force have a complaints process?

Yes the UK Border Force complaints process is set down by the Home Office.  resolver has built the complaints process into resolver to help you manage and resolve your issue.  We cannot guarentee the outcome is what you may want but we will ensure your case gets to the right people and if you cannot resolve then the entire case file can be sent to the Ombudsman for independent assessment.

Is there an Ombudsman for the UK Border Force?

The UK Border Force comes under the Parliamentary and Health Ombudsman, however, in order to raise your case file to the Ombudsman you must take your case via your MP. 

Does the Border Force deal with Visas?

No, Visas are the responsibility of the UK Visa and Immigration Service, which is part of the Home Office.  

Contact details

To view the UK Border Force contact details press the button below

View UK Border Force complaints contact details


If you have a complaint about the service you have received from the UK Border Agency you can raise the issue quickly with resolver.

Role of UK Border Agency

The UK Border Agency role is to protect the UK border entry, this includes Visas and Passport control.  Passport Control includes checking of Passport and Visas at airports and ports across the UK.  If you have expeirenced poor service whilst returning or entering the UK then you can raise the issue with resolver for free. 

How can Resolver help you?

Resolver can help you raise your issue or feedback quickly and simply from your mobile or through the website.  We will help ensure you issue is heard so if you have experienced poor service or want to give a compliement for excellent service resolver will help you deliver this to the right person.  If the issue cannot be resolved then we will remind you who and when to escalate your case.  If the issue cannot be resolved then you can send the case file to the Parliamentary and Health Ombudsman for independent assessment.


Border Force was formed on 1 March 2012 as a law enforcement command within the Home Office. Border Force secures the border and promotes national prosperity by facilitating the legitimate movement of individuals and goods, whilst preventing those that would cause harm from entering the UK. This is achieved through the immigration and customs checks carried out by our staff at ports and airports.


The UK Border Force is responsible for:

  • checking the immigration status of people arriving in and departing the UK
  • searching baggage, vehicles and cargo for illicit goods or illegal immigrants
  • patrolling the UK coastline and searching vessels
  • gathering intelligence
  • alerting the police and security services to people of interest

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Working with

With Resolver you can send your case to key ombudsmen and regulators including: