UK Border Force - Non European Union Passport Holder
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Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
resolver can help you submit your issue for free
Your rights guide
The HM Border Force does not publish standards that they must maintain to for processing passport and visa checking for entry to the UK. However, as a public service it is reasonable to expect this to be efficient and effective. As part of this the staffing should be aligned with incoming passenger numbers to ensure waiting times are less than 30 mins and the objective is 20 minutes. If you have experienced long delays then you should raise the issue as this is an important source of feedback for the UK Border Force. Even as a Non-European Union Passport holder your delay has been significant delays then let your voice be hard and raise a complaint.
How to submit
resolver recommends that you submit your issue via email to the Border Force so tha you have a complete and accurate record of your communications. The more feedback, both positive and negative that the Agency receives the better the service will become. resolver will help you prepare your communications and you can submit your issue quickly and efficiently.
You will receive a response from the HM Border Force, resolver has allowed them 2 weeks in which to reply as a reasonable amount of time. If you have then not received a response you can escalate your issue to the Home Office complaints team. If the issue is still not resolved you can then take your case to the Parliamentary & Health Ombudsman. resovler will send your case to the Ombudsman for you, however, you will need to contact your MP and ask them to support your application.
resolver cannot guantee to resolve your issue but we will enure your issue gets listened to. The next step you can send an email qucikly and simply through resolver and record all your communications and we will remind you want to do and when.