Passport Service - Customer service - waiting time too long
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Customer service - waiting time too longYou should know
If you feel the service the Passport Office has delivered has been below the standards that they intend to deliver, you should raise a complaint. The Passport Office states you can expect:
- Staff to be polite, helpful and professional
- Passports to be issued in line with the Passport Office's published standards
- Details on your passport to be correct and your supporting documents to be returned promptly
- Registration certificates to be issued in line with the published standards from the General Register Office (GRO)
- Special provisions and services for people with disabilities
- Clear and helpful explanations from staff if you are denied a British passport because of citizenship or on other grounds
How to complain to the Passport Office
If you are trying to get hold of the Passport Office and are experiencing a slow response time, then you should submit a complaint in writing, especially if this has caused you an issue with your holiday or business travel arrangements. You may be able to claim compensation in this situation. resolver can help you submit and manage your complaint for free, ensuring your issue is addressed and resolved.
We recommend that you phone the Passport Office using the call function on the resolver app to record your phone call, as it has the correct number for you to phone the Passport Office. However, if you want to contact the Passport Agency direct then you can do so on: 0300 222 0000 or +44 (0)300 222 0000 if you're outside the UK.
Opening times for the Passport Office are:
Monday to Friday: 8am to 8pm
Weekends and public holidays: 9am to 5:30pm
Submit your issue with resolver for free
We have 5,154 pages of rights advice for you covering 7,101 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.