Environmental health - Noisy neighbour complaint
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You should know
Complaints about your local environment should be directed at your local authority: it is there to help address a number of issues. Excessive noise Everyone’s perception of nuisance noise is subjective, so your local authority will determine whether the noise levels are reasonable, and therefore if it is appropriate to take action. It will also consider the number of complaints received over a period of time, for example a year. When making your case to the council, it is advisable to keep a record of when the issue happened and for how long the excessive noise was experienced. If the local authority finds the noise to be excessive, it can serve a noise-abatement order. If a noise-abatement order is breached, the person or organisation that caused the noise can be prosecuted. Legislation The Environmental Protection Act 1990 provides the local authority with the power to investigate and act upon noise nuisance. The local authority has a duty to investigate its district for noise from time to time, as well as to respond to any complaints raised. Outside of control Your local authority cannot deal with issues related to noise from aircraft. Trains Councils have a clear legal obligation to deal with trains under the Environmental Protection Act 1990 Taking your own action There is also provision under section 82 of the Environmental Protection Act 1990 for a member of the public to complain directly to the magistrates court. The latter can make a nuisance order and impose a fine. Licensed premises If you have an issue with a pub, club or bar, you can raise the problem with your local authority. However, you should contact the police immediately if the issue is serious. Restaurant/take-away hygiene Your local authority is responsible for taking action on these matters, but requires the public’s assistance to bring problems to its attention. Examples of unhygienic practices are: The local authority can visit and inspect premises that sell food to consumers. Most inspections are informal, but the council can also take formal action. It can close a premises down if it does not meet the standards, but this requires the council to gain an order from the local magistrates court. Serious investigations can take a few months. Rating of quality The national Food Hygiene Scheme helps you choose where to eat out or shop for food by providing information about hygiene standards. It covers restaurants, pubs, cafés, takeaways and hotels, among other outlets, as well as supermarkets and food stores. Ratings are also given to schools, hospitals and residential-care homes. A food-safety officer inspects a business to ensure that it meets the requirements of food-hygiene law. At the inspection, the officer will check: The hygiene standards found at the time of inspection are then rated on a scale from 0 (urgent improvement needed) to 5 (very good). Other issues If your issue relates to weights or measures, food labelling or ingredients, you should raise it with your local authority’s Trading Standards team. Bins and recycling Your local authority is obliged to collect two types of recyclable waste, separated from your household rubbish. If a householder does not follow the requirements, the council can refuse to collect their rubbish. In addition to the normal collection of waste, your local authority might also offer a special collection service for bulky household goods. Some local authorities offer commercial-waste collection services to businesses and other institutions. There is normally a charge for this. As each local authority’s waste-collection policy differs, it is important to contact your authority to find information on the services that apply in your area. Flooding Local authorities are responsible for dealing with: The role of your local authority includes assessing the risk of surface-water flooding across its authority, as well as working with organisations responsible for water management across the county, so that the likelihood of flooding is minimised. The responsibilities of your local authority include: The Environment Agency’s roles and responsibilities The Environment Agency is responsible for coastal management, including managing the risk of flooding from primary rivers, and regulating reservoirs.
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