Waste management - Centre untidy
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Lets you know when to escalate your complaint
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- Your local authority is responsible for ensuring a safe and pleasant local environment
- You can use Resolver to raise and manage your issue.
- If your issue is not resolved within 12 weeks, you have the right to escalate your case to the Local Government Ombudsman
- The Local Government Ombudsman is responsible for independent assessment of your issue, and can make a decision on how it is resolved
Bins and recycling
Your local authority is obliged to collect two types of recyclable waste, separated from your household rubbish. If a householder does not follow the requirements, the council can refuse to collect their rubbish.
In addition to the normal collection of waste, your local authority might also offer a special collection service for bulky household goods.
Some local authorities offer commercial-waste collection services to businesses and other institutions. There is normally a charge for this.
As each local authority’s waste-collection policy differs, it is important to contact your council to find information on the services that apply in your area.
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Start by telling us the name of the company or organisation you have an issue with.