Universities - Disagree with grading
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
As a student you should expect your work to be graded fairly. If you have a concern about grading you will need to raise it via your university’s academic appeals process.
You should consult your university’s academic appeals policy, which should be available on its website. You can also get help and advice on making an academic appeal from your local student union or your university’s student advice centre.
Make sure you
You should raise an appeal as soon as possible. Each university sets its own time limit for appeals and this can be as little as 7 days. Provide as much evidence as possible to support your appeal.
How resolver will help
Resolver will record all your emails and phone calls automatically and for free. At each stage of the process it knows who to escalate your case to within the university and when to do this.
If you are not satisfied
If you have exhausted the university’s appeals procedure and you are not satisfied with the outcome, you can refer your appeal to the Office of the Independent Adjudicator (OIA). The OIA is free for students to use.
Fill in the OIA complaints form and send them a copy of your resolver case file. Include the Completion of Procedures letter from your university that shows you have completed their internal complaints procedure. The complaints form can be downloaded from the OIA website, www.oiahe.org.uk. You must contact the OIA within three months of receiving the Completion of Procedures letter.
If the OIA agrees with your complaint they will make recommendations to the university on what actions to take. They cannot award compensation to students.
The OIA cannot rule on areas of ‘academic judgement’, issues that rely on the opinion of an academic expert, such as decisions on which grade to award. You may only be able to appeal a grading decision in certain circumstances, for example, if you can show there has been unfair bias. More information is available on the website of the OIA website www.oiahe.org.uk.
Your final option
If you believe the university has acted illegally you can seek legal advice. You can also seek a judicial review of any decisions made by the OIA.