UK Border Force - European Union Passport Holder
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
resolver can help you submit your issue for free
Your rights guide
The HM Border Force does not publish standards that they must maintain to for processing passport and visa checking for entry to the UK. However, as a public service it is reasonable to expect this to be efficient and effective. As part of this the staffing should be aligned with incoming passenger numbers to ensure waiting times are less than 30 mins and the objective is 20 minutes. If you have experienced long delays then you should raise the issue as this is an important source of feedback for the UK Border Force. If as a European Union Passport holder your delay has been significant delays then let your voice be hard and raise a complaint.
How to submit
resolver recommends that you submit your issue via email to the Border Force so tha you have a complete and accurate record of your communications. The more feedback, both positive and negative that the Agency receives the better the service will become. resolver will help you prepare your communications and you can submit your issue quickly and efficiently.
You will receive a response from the HM Border Force, resolver has allowed them 2 weeks in which to reply as a reasonable amount of time. If you have then not received a response you can escalate your issue to the Home Office complaints team. If the issue is still not resolved you can then take your case to the Parliamentary & Health Ombudsman. resovler will send your case to the Ombudsman for you, however, you will need to contact your MP and ask them to support your application.
resolver cannot guantee to resolve your issue but we will enure your issue gets listened to. The next step you can send an email qucikly and simply through resolver and record all your communications and we will remind you want to do and when.
Raise your issue for free with resolver!
We have 5,132 pages of rights advice for you covering 7,102 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.