UK Border Force - E-Passport Service Unavailable
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Lets you record all your communications
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Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
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Your rights guide
The HM Border Force does not publish standards that they must maintain to for processing passport and visa checking for entry to the UK. However, as a public service it is reasonable to expect this to be efficient and effective. As part of this the staffing should be aligned with incoming passenger numbers to ensure waiting times are less than 30 mins and the objective is 20 minutes. If you have experienced long delays then you should raise the issue as this is an important source of feedback for the UK Border Force. If the E-Passport machine is not available then this will cause significant delays and is very frustrating when yoiu just want to reach your destination.
How to submit
resolver recommends that you submit your issue via email to the Border Force so tha you have a complete and accurate record of your communications. The more feedback, both positive and negative that the Agency receives the better the service will become. resolver will help you prepare your communications and you can submit your issue quickly and efficiently.
You will receive a response from the HM Border Force, resolver has allowed them 2 weeks in which to reply as a reasonable amount of time. If you have then not received a response you can escalate your issue to the Home Office complaints team. If the issue is still not resolved you can then take your case to the Parliamentary & Health Ombudsman. resovler will send your case to the Ombudsman for you, however, you will need to contact your MP and ask them to support your application.
resolver cannot guantee to resolve your issue but we will enure your issue gets listened to. The next step you can send an email qucikly and simply through resolver and record all your communications and we will remind you want to do and when.