Visas and immigration - Serious misconduct
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If your complaint suggests serious professional misconduct, the timescales are likely to be longer and the investigation may take up to 12 weeks.
If you make a very serious complaint, it may be referred to the Home Office’s professional standards unit who will write to you and inform you that they are handling your case. If you’ve made a complaint about serious professional misconduct, the investigators will tell you the outcome. Their letter will tell you who to contact if you’re still not satisfied with the outcome.You should know
You can use Resolver to make a complaint about a visa or immigration service issue if:
- you have a complaint about the service you received or professional conduct
- the incident happened within the last 3 months
Complaints should be made no later than 3 months after the date of the incident unless there are exceptional circumstances.
If you’re unhappy about a decision
If you’re not satisfied with a decision made, or if you want to ask for a review you may be able to apply for an administrative review.
If you’re refused entry or leave to remain
If you’ve been refused entry to, or leave to remain in the United Kingdom and you want to appeal you can read the detailed guidance on how to appeal.This includes information on whether you have a right of appeal for your application.
If you want to report an immigration crime
You can use the contact form if you believe someone is working illegally, or has made a false application to stay in the UK, or is involved in smuggling.
If you’ve had goods or a vehicle seized
Goods and vehicle seizures are dealt with by the National post seizure unit.
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