Visas and immigration - No call back

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

You should know

You can use Resolver to make a complaint about a visa or immigration service issue if:

  • you have a complaint about the service you received or professional conduct
  • the incident happened within the last 3 months

Complaints should be made no later than 3 months after the date of the incident unless there are exceptional circumstances.

If you’re unhappy about a decision

If you’re not satisfied with a decision made, or if you want to ask for a review you may be able to apply for an administrative review.

If you’re refused entry or leave to remain

If you’ve been refused entry to, or leave to remain in the United Kingdom and you want to appeal you can read the detailed guidance on how to appeal.This includes information on whether you have a right of appeal for your application.

If you want to report an immigration crime

You can use the contact form if you believe someone is working illegally, or has made a false application to stay in the UK, or is involved in smuggling.

If you’ve had goods or a vehicle seized

Goods and vehicle seizures are dealt with by the National post seizure unit.

Find the best rights for you

We have 5,093 pages of rights advice for you covering 7,563 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

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Helping you with No call back

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