Congestion Charge - Dispute PCN

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

You have 28 days from the time when the Penalty Charge Notice (PCN) “should have been delivered in the ordinary course of the post” to make representation (i.e. disagree with the PCN).

When you send a response to the PCN, TFL will freeze the charge at the amount outstanding at that time.

When disputing your PCN, you should provide your PCN number, the reason why you’re disputing it and any additional information you might have.

You can attach any further evidence through your Resolver case file.

Permitted reasons for disputing a PCN:

  • You weren’t the “registered keeper” of the car at the time of the PCN.
  • You paid the congestion charge correctly.
  • You were in the congestion charging zone outside of charging hours
  • Your vehicle was stolen
  • The penalty charge was higher than the amount listed in TFL’s regulations (this is rare).
You should know

Please note that only the person named on the penalty charge notice (PCN) can dispute a PCN – regardless of whether or not they were driving. PCNs will always be issued to the “registered keeper”of a vehicle – i.e. the owner recorded by the DVLA.

When raising a complaint in Resolver, we strongly advise that you submit a complaint through TFL's website at the same time and specify that you want all future communication to be directed to your Resolver email account. This will give you the best chance of securing a positive outcome.

When complaining to TFL, you have 28 days from the point at which they issue a response to escalate your complaint to London Tribunals. TFL may give you a timescale that may differ from that which is on Resolver. If they do, you should stick to their timescale and get in touch with Resolver's Customer Support with any queries you may have.

We have 5,148 pages of rights advice for you covering 6,933 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Dispute PCN

Resolver covers the issue Dispute Pcn for 1 companies and organisations:

a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s   t  u   v   w   x   y   z