Congestion Charge - Dispute PCN
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You have 28 days from the time when the Penalty Charge Notice (PCN) “should have been delivered in the ordinary course of the post” to make representation (i.e. disagree with the PCN).
When you send a response to the PCN, TFL will freeze the charge at the amount outstanding at that time.
When disputing your PCN, you should provide your PCN number, the reason why you’re disputing it and any additional information you might have.
You can attach any further evidence through your Resolver case file.
Permitted reasons for disputing a PCN:
- You weren’t the “registered keeper” of the car at the time of the PCN.
- You paid the congestion charge correctly.
- You were in the congestion charging zone outside of charging hours
- Your vehicle was stolen
- The penalty charge was higher than the amount listed in TFL’s regulations (this is rare).
Please note that only the person named on the penalty charge notice (PCN) can dispute a PCN – regardless of whether or not they were driving. PCNs will always be issued to the “registered keeper”of a vehicle – i.e. the owner recorded by the DVLA.
When raising a complaint in Resolver, we strongly advise that you submit a complaint through TFL's website at the same time and specify that you want all future communication to be directed to your Resolver email account. This will give you the best chance of securing a positive outcome.
When complaining to TFL, you have 28 days from the point at which they issue a response to escalate your complaint to London Tribunals. TFL may give you a timescale that may differ from that which is on Resolver. If they do, you should stick to their timescale and get in touch with Resolver's Customer Support with any queries you may have.
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