UK Border Force - Staff unhelpful
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Your rights guide
The HM Border Force does not publish standards for their service quality, however, as a public service it is reasonable to expect to be treated fair and reasonably. If you feel the service you have has caused your offence, you should raise the issue as quickly as possible. Remember to add details of who you spoke with, when and what caused the offence so that the issue is easy to understand and to address.
How to submit
resolver recommends that you submit your issue via email to the Border Force so tha you have a complete and accurate record of your communications. The more feedback, both positive and negative that the Agency receives the better the service will become. resolver will help you prepare your communications and you can submit your issue quickly and efficiently.
You will receive a response from the HM Border Force, resolver has allowed them 2 weeks in which to reply as a reasonable amount of time. If you have then not received a response you can escalate your issue to the Home Office complaints team. If the issue is still not resolved you can then take your case to the Parliamentary & Health Ombudsman. resovler will send your case to the Ombudsman for you, however, you will need to contact your MP and ask them to support your application.
resolver cannot guantee to resolve your issue but we will enure your issue gets listened to. The next step you can send an email qucikly and simply through resolver and record all your communications and we will remind you want to do and when.
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