Highways management - Customer service
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Highways England operates, maintains and improves England’s motorways and major A roads.
Highways England aims to make sure that major roads are more dependable, durable and most importantly – are safe.
Highways England also aims to make sure our road network is:
- free flowing – where routine delays are infrequent and journeys are reliable
- safe and serviceable – where no-one should be harmed when travelling or working
- accessible and integrated – so people are free to choose their mode of transport and can move safely across and alongside our roads
Highways England is the government company charged with operating, maintaining and improving England’s motorways and major A roads.
They do not manage all roads in Britain:
- local roads are managed by the relevant local authority
- Scottish roads are managed by Transport Scotland
- Welsh roads are managed by the Welsh Assembly
- London roads are managed by Transport for London
Highways England are not an enforcement organisation. If someone is breaking the law you should contact the police on 101 - or on 999 if urgent or life threatening.
Traffic and transport legislation, regulations and policy are the remit of the Department for Transport.
Highways England are responsible for motorways and major (trunk) roads in England. The road network totals around 4,300 miles. While this represents only 2 per cent of all roads in England by length, these roads carry a third of all traffic by mileage and two thirds of all heavy goods traffic.
England’s major road network:
- forms the economic backbone of the country
- is open 24 hours a day, seven days a week
- is relied on by communities and businesses across the country
Find the best rights for you
We have 5,147 pages of rights advice for you covering 7,101 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.