The Driver and Vehicle Licensing Agency (DVLA is the organisation of the UK Government responsible for maintaining a database of drivers and a database of vehicles in Great Britain). The agency issues driving licences, organises collection of vehicle excise duty (also known as road tax and road fund licence) and sells private number plates, if you have any complaints with the DVLA use resolver to help deliver and manage your issue for free.

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5.5/10

Resolver Score

Our users say it's really easy to get things sorted with this company.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by DVLA.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
DVLA provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,351,907 users had to say

Just a thank you to say without you I would not have resolved my issue with Brittania Parking. I tried to challenge the fine on their website but it wouldn’t let me submit. I looked on line and found Resolver and I have just had a letter from Brittania to say they’ve dropped the charge. Thank you so much!
Ellie F via email
Quick and easy resolution with SmartParking - thank you.
Joanne H via facebook
I used this for a complaint to social services. There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. There are many businesses and companies that can be contacted in this way. My complaint went to the Ombudsman who have now dealt with my complaint satisfactorily. I would definitely use this again and recommend it to anyone.
Hazel C-D via trustpilot
Excellent service,very helpful with my complaint against Yodel I pursue a complaint with Yodel for four months and it was only when I used the resolver site that things moved forward to a successful outcome,thank you.
Helen W via facebook
I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook
Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email
Outstanding!
Fiona Price via facebook
An excellent service run by professional people
Dave Duncan via facebook
Thanks - love the app
Rita Tappia via email

DVLA provides

Using Resolver, you can submit an issue about 1 service offered by DVLA. Your case will be sent to the correct person or team at DVLA and escalated at the correct times, to the correct person, if required.

DVLA DVLA

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of DVLA complaints.

Start your complaint

Want to start a complaint about DVLA?

Raise it for free via Resolver

Helping you with DVLA

Can DVLA share my personal data?

Yes, DVLA sells your personal information to according to the DVLA’s own figures, it receives 2,430,000 electronic applications for drivers’ details from 68 firms and this figure is set to rise still further with the number of companies who will make such requests during 2014/15 predicted to be 92.

If you cannot resolve your issue with the DVLA

If you cannot resolve your complaint with the DVLA you can send your case to the Parliamentary & Health Ombudsman, however, you cannot send your case directly to the Ombudsman, but, have to go via your local MP who can forward your case to the Ombudsman.  resolver will record your case and so you have a complete case file to send to the Ombudsman for free.

How do I make a DVLA complaint using resolver?

If you want to make a complaint about DVLA a Central Government service using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the DVLA complaint. If you wish to continue with your complaint, we will help you create an email to send to DVLA. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my DVLA complaint?

resolver records all your details about your DVLA complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond DVLA

Is it free to make a DVLA complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the DVLA contact details press the button below

View DVLA complaints contact details

About

If you have an issue with the DVLA about your driving license, tax disc or SORN application then you can use resolver to help manage and resolve the issue.  resovler will help you for free to manage and resolve your complaint against the DVLA.  resolver is quick and simple allowing you to submit your quickly and simply:  resolver will:

  • help you understand your rights;
  • help you prepare your emails or record phone calls;
  • remind you when to escalate and knows who to;
  • provide templates to use at all step; and
  • if you cannot resolve your issue then you can export your case file to take to the Ombudsman for free.

resolver will help you raise ans resolve your issue with the DVLA.

DVLA background

The DVLA is an executive agency of the Department for Transport (DfT) and is based in Swansea, south Wales, with a prominent 16 storey building in Clase and offices in Swansea Vale. It was previously known as the Driver and Vehicle Licensing Centre (DVLC).  The Driver and Vehicle Licensing Agency (DVLA is the organisation of the UK Government responsible for maintaining a database of drivers and a database of vehicles in Great Britain. The agency issues driving licences, organises collection of vehicle excise duty (also known as road tax and road fund licence) and sells private number plates. 

 

 

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved