The Driver and Vehicle Licensing Agency (DVLA is the organisation of the UK Government responsible for maintaining a database of drivers and a database of vehicles in Great Britain). The agency issues driving licences, organises collection of vehicle excise duty (also known as road tax and road fund licence) and sells private number plates, if you have any complaints with the DVLA use resolver to help deliver and manage your issue for free.


Resolver is not affiliated to, linked with or otherwise endorsed by DVLA.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
DVLA provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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DVLA provides

Using Resolver, you can submit an issue about 1 service offered by DVLA. Your case will be sent to the correct person or team at DVLA and escalated at the correct times, to the correct person, if required.

DVLA DVLA

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of DVLA complaints. If your complaint is not resolved by DVLA, you can then package it up and send it to the Parliamentary & Health Service Ombudsman.

Start your complaint

Want to start a complaint about DVLA?

Raise it for free via Resolver

Helping you with DVLA

Can DVLA share my personal data?

Yes, DVLA sells your personal information to according to the DVLA’s own figures, it receives 2,430,000 electronic applications for drivers’ details from 68 firms and this figure is set to rise still further with the number of companies who will make such requests during 2014/15 predicted to be 92.

If you cannot resolve your issue with the DVLA

If you cannot resolve your complaint with the DVLA you can send your case to the Parliamentary & Health Ombudsman, however, you cannot send your case directly to the Ombudsman, but, have to go via your local MP who can forward your case to the Ombudsman.  resolver will record your case and so you have a complete case file to send to the Ombudsman for free.

How do I make a DVLA complaint using resolver?

If you want to make a complaint about DVLA a Central Government service using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the DVLA complaint. If you wish to continue with your complaint, we will help you create an email to send to DVLA. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my DVLA complaint?

resolver records all your details about your DVLA complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond DVLA

Is it free to make a DVLA complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the DVLA contact details press the button below

View DVLA complaints contact details

About

If you have an issue with the DVLA about your driving license, tax disc or SORN application then you can use resolver to help manage and resolve the issue.  resovler will help you for free to manage and resolve your complaint against the DVLA.  resolver is quick and simple allowing you to submit your quickly and simply:  resolver will:

  • help you understand your rights;
  • help you prepare your emails or record phone calls;
  • remind you when to escalate and knows who to;
  • provide templates to use at all step; and
  • if you cannot resolve your issue then you can export your case file to take to the Ombudsman for free.

resolver will help you raise ans resolve your issue with the DVLA.

DVLA background

The DVLA is an executive agency of the Department for Transport (DfT) and is based in Swansea, south Wales, with a prominent 16 storey building in Clase and offices in Swansea Vale. It was previously known as the Driver and Vehicle Licensing Centre (DVLC).  The Driver and Vehicle Licensing Agency (DVLA is the organisation of the UK Government responsible for maintaining a database of drivers and a database of vehicles in Great Britain. The agency issues driving licences, organises collection of vehicle excise duty (also known as road tax and road fund licence) and sells private number plates. 

 

 

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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