The DVLA is currently not responding to complaints via Resolver.
If you decide to use Resolver, you'll still be able to access our rights guides and template letters.
Please contact the DVLA directly in addition to making a Resolver case. Sorry for the inconvenience.
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What does a high score mean?
- the company replies to our users promptly
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Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Can DVLA share my personal data?
Yes, DVLA sells your personal information to according to the DVLA’s own figures, it receives 2,430,000 electronic applications for drivers’ details from 68 firms and this figure is set to rise still further with the number of companies who will make such requests during 2014/15 predicted to be 92.
If you cannot resolve your issue with the DVLA
If you cannot resolve your complaint with the DVLA you can send your case to the Parliamentary & Health Ombudsman, however, you cannot send your case directly to the Ombudsman, but, have to go via your local MP who can forward your case to the Ombudsman. resolver will record your case and so you have a complete case file to send to the Ombudsman for free.
How do I make a DVLA complaint using resolver?
If you want to make a complaint about DVLA a Central Government service using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the DVLA complaint. If you wish to continue with your complaint, we will help you create an email to send to DVLA. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.
How does resolver keep records of my DVLA complaint?
resolver records all your details about your DVLA complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond DVLA
Is it free to make a DVLA complaint via resolver?
Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the DVLA contact details press the button belowView DVLA complaints contact details
If you have an issue with the DVLA about your driving license, tax disc or SORN application then you can use resolver to help manage and resolve the issue. resovler will help you for free to manage and resolve your complaint against the DVLA. resolver is quick and simple allowing you to submit your quickly and simply: resolver will:
- help you understand your rights;
- help you prepare your emails or record phone calls;
- remind you when to escalate and knows who to;
- provide templates to use at all step; and
- if you cannot resolve your issue then you can export your case file to take to the Ombudsman for free.
resolver will help you raise ans resolve your issue with the DVLA.
The DVLA is an executive agency of the Department for Transport (DfT) and is based in Swansea, south Wales, with a prominent 16 storey building in Clase and offices in Swansea Vale. It was previously known as the Driver and Vehicle Licensing Centre (DVLC). The Driver and Vehicle Licensing Agency (DVLA is the organisation of the UK Government responsible for maintaining a database of drivers and a database of vehicles in Great Britain. The agency issues driving licences, organises collection of vehicle excise duty (also known as road tax and road fund licence) and sells private number plates.