Housing - Council tax is too high
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Valuation bands in England and Scotland are based on property values on 1 April 1991, not what a property is worth today. Valuation bands in Wales are based on property values on 1 April 2003. You can challenge your Council Tax band if you think it’s wrong, but you should continue to pay your Council Tax bill while you do this.
- Ask the Valuation Office Agency (VOA) to check your Council Tax band.
- Make a formal challenge to the VOA but you should check you are enligible to do this before you do it.
Ask the Valuation Office to check your banding
Contact the VOA by phone if you think your band is wrong, eg because similar properties in your street are in a different band. They’ll tell you how your Council Tax band has been worked out. If they agree your band is wrong, they’ll put it right. Your council will then update your Council Tax bill. This service is free.
Valuation Office Agency
Telephone: 0300 0501 501 Monday to Friday, 8:30am to 5pm
You can’t appeal against this decision, but in some cases you may be able to make a formal challenge against your banding (called a ‘proposal’).
How long it takes
You’ll get a decision from the VOA within 4 months.
They’ll either: change your Council Tax band - your local council will revise your bill and adjust your payments tell you why your band can’t be changed
If you disagree with the VOA’s decision In England, if you make a formal challenge and disagree with the VOA’s decision, you can appeal to the independent Valuation Tribunal. You must appeal within 3 months of getting the VOA’s decision.
The tribunal is free and can make the VOA re-examine your challenge.
In Wales, if you and the VOA can’t agree, your challenge will be heard by a local Valuation Tribunal. If the tribunal agrees with you, the VOA will change your band and the council will update your bill.
We have 5,184 pages of rights advice for you covering 6,975 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.