Housing - Not covering rent
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
To deal with a rent shortfall, you can:
- apply for a discretionary housing payment to cover a shortfall
- in the short-term try to increase your income or cut costs
- check if you are entitled to other benefits, payments or tax credits
You can also ask people who live with you if they can increase their contribution to household costs or consider taking in a lodger.
If you are struggling with rent or arrears, it may be possible to negotiate a cheaper rent or delayed arrears payments with a private landlord.
Move home to a cheaper rent
Consider a transfer or an exchange to a smaller home if you’re a council or housing association tenant. Ask your landlord about this. If you are a private tenant or moving to a private rented home, check if your council has a rent deposit or bond scheme. This can pay the tenancy deposit or give a new landlord a rent guarantee.
The information is this guide is based on the Shelter website and is correct as of December 2014. It is for England and Wales only.
Shelter gives practical housing advice and support online, in person and by phone. Our expert advisers give free, confidential advice 365 days a year, helping with everything from mortgage arrears to finding a place to sleep. If you need help email Shelter at: email@example.com or call 0300 330 1234. Click here to visit the Shelter website or to make a donation.
We have 5,042 pages of rights advice for you covering 7,451 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.