Housing - Delays

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Creates a case file for you

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Lets you record all your communications

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Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

A local council's housing benefit department has 14 days to make a decision on your claim, tell you the decision in writing and pay you housing benefit if you are entitled. It can take longer, but a housing benefit payment must be made as soon as it's reasonably possible.

Shelter

The information is this guide is based on the Shelter website and is correct as of December 2014. It is for England and Wales only.

Shelter gives practical housing advice and support online, in person and by phone. Our expert advisers give free, confidential advice 365 days a year, helping with everything from mortgage arrears to finding a place to sleep. If you need help email Shelter at: info@shelter.org.uk or call 0300 330 1234. Click here to visit the Shelter website or to make a donation.

We have 4,756 pages of rights advice for you covering 7,314 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

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Helping you with Delays

Resolver covers the issue Delays for 173 companies and organisations:

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