Housing - Delays
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A local council's housing benefit department has 14 days to make a decision on your claim, tell you the decision in writing and pay you housing benefit if you are entitled. It can take longer, but a housing benefit payment must be made as soon as it's reasonably possible.
The information is this guide is based on the Shelter website and is correct as of December 2014. It is for England and Wales only.
Shelter gives practical housing advice and support online, in person and by phone. Our expert advisers give free, confidential advice 365 days a year, helping with everything from mortgage arrears to finding a place to sleep. If you need help email Shelter at: firstname.lastname@example.org or call 0300 330 1234. Click here to visit the Shelter website or to make a donation.
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