Housing - Landlord not accepting housing benefit
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Explain your history
- Prepare what you are going to say to the landlord or agent when you contact them about their property
- Don't start the conversation by asking if the landlord accepts people on benefits
- Begin by explaining why you want to live in their property, and why you would be a good tenant
- Focus on positive points such as that you've always paid your rent on time. Offer to send a record of your rental history and references from landlords
Prove you can pay your rent
- Offer to pay more than one month's rent in advance
- Provide the name of someone who will guarantee to pay the rent if you can't. This 'guarantor' is usually a close family member or friend
- Ask the council if it can pay your housing benefit paid directly into the landlord's account
Ask someone to negotiate for you
If you are not confident enough to negotiate, ask someone who knows you well to do it. This might be a friend, colleague or family member who has dealt with landlords before.
Find someone who will accept housing benefit
Your local council may keep a list of private landlords who accept tenants on housing benefit. Ask their housing options or similar service.
The information is this guide is based on the Shelter website and is correct as of December 2014. It is for England and Wales only.
Shelter gives practical housing advice and support online, in person and by phone. Our expert advisers give free, confidential advice 365 days a year, helping with everything from mortgage arrears to finding a place to sleep. If you need help email Shelter at: firstname.lastname@example.org or call 0300 330 1234. Click here to visit the Shelter website or to make a donation.
We have 5,042 pages of rights advice for you covering 7,451 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.