Housing - Landlord not accepting housing benefit
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Explain your history
- Prepare what you are going to say to the landlord or agent when you contact them about their property
- Don't start the conversation by asking if the landlord accepts people on benefits
- Begin by explaining why you want to live in their property, and why you would be a good tenant
- Focus on positive points such as that you've always paid your rent on time. Offer to send a record of your rental history and references from landlords
Prove you can pay your rent
- Offer to pay more than one month's rent in advance
- Provide the name of someone who will guarantee to pay the rent if you can't. This 'guarantor' is usually a close family member or friend
- Ask the council if it can pay your housing benefit paid directly into the landlord's account
Ask someone to negotiate for you
If you are not confident enough to negotiate, ask someone who knows you well to do it. This might be a friend, colleague or family member who has dealt with landlords before.
Find someone who will accept housing benefit
Your local council may keep a list of private landlords who accept tenants on housing benefit. Ask their housing options or similar service.
The information is this guide is based on the Shelter website and is correct as of December 2014. It is for England and Wales only.
Shelter gives practical housing advice and support online, in person and by phone. Our expert advisers give free, confidential advice 365 days a year, helping with everything from mortgage arrears to finding a place to sleep. If you need help email Shelter at: email@example.com or call 0300 330 1234. Click here to visit the Shelter website or to make a donation.
We have 5,115 pages of rights advice for you covering 10,873 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.