Housing - Appeals

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

If you disagree with a council’s decision about your housing benefit, ask for a revision of the decision. The council must look at its decision again to see if it should be changed.

Ask the council to review your housing benefit if you think it has not assessed your claim correctly, for example, if you have three children but only two have been included in your assessment.

You can ask for a revision if the housing benefit department:

  • turns down your application or says you are no longer entitled to housing benefit
  • says you have been overpaid housing benefit and must repay the money
  • refuses to pay your housing benefit directly to your landlord to help you budget

You can also request a review if you asked for your claim to be backdated but the Council refused.

Shelter

The information is this guide is based on the Shelter website and is correct as of December 2014. It is for England and Wales only.

Shelter gives practical housing advice and support online, in person and by phone. Our expert advisers give free, confidential advice 365 days a year, helping with everything from mortgage arrears to finding a place to sleep. If you need help email Shelter at: info@shelter.org.uk or call 0300 330 1234. Click here to visit the Shelter website or to make a donation.

We have 4,756 pages of rights advice for you covering 7,344 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Appeals

Resolver covers the issue Appeals for 173 companies and organisations:

a  b  c  d  e  f  g  h  i  j   k  l  m  n  o  p  q   r  s  t  u   v   w  x   y   z