Dorking Charity

Dorking Charity complaints

If you are having problems with Dorking Charity and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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Resolver is not affiliated to, linked with or otherwise endorsed by Dorking Charity.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Dorking Charity provides:

Housing Associations

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,644,788 users had to say

I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. It’s all too common for providers to ignore their customers and expect them to put up with shoddy service. A big hurrah for the outcome! Many thanks.
Maria M via facebook

Many thanks for your resolver site, I have had a possible result this morning,when an Inspector from Wellingborough Homes called and apologised for not visiting our house on the 27/07/16. He has now promised that the trees will be cut back at their cost, in November/ December, and that he will put this offer in writing,so all may work out well. Thank you for your site, as without it I doubt if we would have had such a good result (if any) by our own means.
Thomas Taylor via email

I returned to Australia after living in the UK for 5 years. My last landlord was a nightmare, I left being owed rent paid in advance as well as my deposit. The estate agents were not returning my emails after over 2 months since I vacated. I wasn't sure the magistrates court would help me as I was now back in Australia and Citizen's Advice couldn't help. Luckily I found Resolver and I was able to contact someone higher up at the holding company who were very helpful. I now have all my money back! I couldn't have done it without Resolver who provide an invaluable service. Thank you!
Peter F via facebook

I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook

Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email

Outstanding!
Fiona Price via facebook

An excellent service run by professional people
Dave Duncan via facebook

Thanks - love the app
Rita Tappia via email

Dorking Charity provides

Using Resolver, you can submit an issue about 1 service offered by Dorking Charity. Your case will be sent to the correct person or team at Dorking Charity and escalated at the correct times, to the correct person, if required.

Dorking Charity Housing Associations

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Dorking Charity complaints.

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Helping you with Dorking Charity

How do I make a Dorking Charity complaint using Resolver?

If you want to make a complaint about Dorking Charity using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Dorking Charity case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Dorking Charity, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Dorking Charity, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Dorking Charity complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Dorking Charity contact details press the button below

View Dorking Charity complaints contact details

About

To help you get the best response from your Dorking Charity complaint Resolver guides you through every step of the process.

To help you get the best response from your Dorking Charity complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Dorking Charity complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

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We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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