Housing - Repairs required
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
If you are a local authority tenant, you may be entitled to have certain repairs made to your home under the Right to Repair scheme. Check with your local authority to see if the required works qualify for the scheme. If the local authority fails to address valid requests, you should raise the issue with the council.
Council property upkeep
Under the Right to Repair Regulations 1994 the government has set out a list of qualifying repairs which have to be done within a certain time limit. They are small urgent repairs which might affect your health, safety or security and which can be done quickly and easily, see the detailed rights for more details.
We have 5,042 pages of rights advice for you covering 7,451 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.