If you are having problems with Jones & Chapman and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Jones & Chapman.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Jones & Chapman provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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Just want to say a huge thank you to all at resolver; I had been waiting months for a company to escalate my complaint to the level of the office of the CEO (at Talk Talk), and had been continually fobbed off. When I used the incredibly simple resolver tools and method, my case was responded to (from the office of the CEO) in 2 days! After a few weeks and more than a few email exchanges I have accepted what I think is a decent offer of compensation. Thanks again.....resolver is easy to use, non-judgemental, fair to all parties, and it does exactly what it says..........what a paradox; if all companies had the ethics and understanding of resolver, there would be no need for resolver.
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Jones & Chapman provides

Using Resolver, you can submit an issue about 2 services offered by Jones & Chapman. Your case will be sent to the correct person or team at Jones & Chapman and escalated at the correct times, to the correct person, if required.

Jones & Chapman Estate Agency

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Jones & Chapman complaints.

Start your complaint

Jones & Chapman Letting Agency

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Jones & Chapman complaints.

Start your complaint

Want to start a complaint about Jones & Chapman?

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Helping you with Jones & Chapman

Frequently asked questions about Jones & Chapman

How do I make a Jones & Chapman complaint using Resolver?

If you want to make a complaint about Jones & Chapman using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Jones & Chapman case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Jones & Chapman, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Jones & Chapman, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Jones & Chapman complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Jones & Chapman contact details press the button below

View Jones & Chapman complaints contact details

About

To help you get the best response from your Jones & Chapman complaint Resolver guides you through every step of the process.

To help you get the best response from your Jones & Chapman complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Jones & Chapman complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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