If you are having problems with NFU Mutual and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by NFU Mutual.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,031,520 users had to say

Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook
My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
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John W via trustpilot
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If it was not for Resolver I would not have tried to claim PPI myself, within eight weeks I have had a successful claim of £895 and get to keep it all. Thank you, Resolver.
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Tony B via facebook
Found a link to this on the Money Saving Expert website, it's free to use and I've reclaimed 2 mis-sold PPI payments from old loans dating back to 1998. Very easy to use and only took 5 minutes to complete. Do not use a third party unless it's Resolver, as there is no charge to use it. Very happy with the service.
Nikki H via facebook
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Rob E via facebook

NFU Mutual provides

Using Resolver, you can submit an issue about 9 services offered by NFU Mutual. Your case will be sent to the correct person or team at NFU Mutual and escalated at the correct times, to the correct person, if required.

NFU Mutual Breakdown Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of NFU Mutual complaints. If your complaint is not resolved by NFU Mutual, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

NFU Mutual Self-Invested Personal Pension (SIPP)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of NFU Mutual complaints. If your complaint is not resolved by NFU Mutual, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

NFU Mutual Motor Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of NFU Mutual complaints. If your complaint is not resolved by NFU Mutual, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

NFU Mutual Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of NFU Mutual complaints. If your complaint is not resolved by NFU Mutual, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

NFU Mutual Equine Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of NFU Mutual complaints. If your complaint is not resolved by NFU Mutual, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

NFU Mutual Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of NFU Mutual complaints. If your complaint is not resolved by NFU Mutual, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

NFU Mutual Personal Pensions

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of NFU Mutual complaints. If your complaint is not resolved by NFU Mutual, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

NFU Mutual Life Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of NFU Mutual complaints. If your complaint is not resolved by NFU Mutual, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

NFU Mutual Business Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of NFU Mutual complaints. If your complaint is not resolved by NFU Mutual, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about NFU Mutual?

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Helping you with NFU Mutual

How do I make a NFU Mutual complaint using Resolver?

If you want to make a complaint about NFU Mutual using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my NFU Mutual case file work?

Resolver allows you to keep a record of any email correspondence sent between you and NFU Mutual, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with NFU Mutual, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a NFU Mutual complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the NFU Mutual contact details press the button below

View NFU Mutual complaints contact details

About

To help you get the best response from your NFU Mutual complaint Resolver guides you through every step of the process.

To help you get the best response from your NFU Mutual complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your NFU Mutual complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved