Home insurance - Monthly payments meant to be no extra charge
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Be aware that insurers who don’t charge interest on your monthly payments will work out cheaper overall or provide you with the most suitable cover. The best way to get the right cover at the right price is to compare the premiums you're quoted by providers that don’t charge you interest for paying monthly with the total cost of cover (the quote for cover plus interest) quoted by providers who do charge extra.
If your quotation advertised the policy as having had no interest added to monthly payments, but your insurer is unwilling to adequately deal with your problem then as a last resort you can escalate to the Ombudsman. The Ombudsman will be able to mediate between you and your insurance provider - if your policy has been advertised as being interest free it would appear that you have reason to seek compensation if it is not!
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If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.
Your complaint has to be less than 9 months old to be escalated to the Ombudsman.
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