Home insurance - Monthly payments meant to be no extra charge
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Be aware that insurers who don’t charge interest on your monthly payments will work out cheaper overall or provide you with the most suitable cover. The best way to get the right cover at the right price is to compare the premiums you're quoted by providers that don’t charge you interest for paying monthly with the total cost of cover (the quote for cover plus interest) quoted by providers who do charge extra.
If your quotation advertised the policy as having had no interest added to monthly payments, but your insurer is unwilling to adequately deal with your problem then as a last resort you can escalate to the Ombudsman. The Ombudsman will be able to mediate between you and your insurance provider - if your policy has been advertised as being interest free it would appear that you have reason to seek compensation if it is not!
Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.
Your complaint has to be less than 9 months old to be escalated to the Ombudsman.
Find the best rights for you
We have 5,147 pages of rights advice for you covering 7,098 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.