If you are having problems with Santander and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Santander.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,790,891 users had to say

Excellent resource that is well thought out and easy to use I've received four PPI repayments thanks to resolver - very pleased!
Deborah M via facebook
I used Resolver, they got my problem solved in no time - thank you so much.
Joan B via facebook
Excellent free service with Resolver. The bank upheld my claim from a loan in 1996 & refunded £500! Nice work Resolver, thank you so much.
Jill R via facebook


Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook
My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook



Helped us get £568 back from a loan we had with a bank. If it wasn't for this service and Martin's Money we would not have known we had a claim.
Janet T via facebook
I couldn’t recommend Resolver enough. Put through my claim on their website regarding my silver package account which I’ve had for 9 years. The bank called me 3 days after and got all my charges back for the 9 years just 2 days after that. Definitely worth doing, it’s so simple to do and took less than a week for the bank to call and receive my money. Thank you Resolver!
Tanya H via facebook
I'm absolutely buzzing!!! After stumbling across this app on the internet on moneysavingexpert, I decided to try to claim my package bank account fees back, (as I had paid for years for an account that no longer existed!) Put in the complaint through Resolver and on the same day had response and outcome! Just over a week later I had my cheque on my door step!!! Happy days I'm sure to be using this service again Xx
Kate S via facebook

Santander provides

Using Resolver, you can submit an issue about 11 services offered by Santander. Your case will be sent to the correct person or team at Santander and escalated at the correct times, to the correct person, if required.

Santander Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Banking

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander 1|2|3 Current Account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Choice Current Account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander PPI (payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Santander complaints.

Start your complaint

Want to start a complaint about Santander?

Raise it for free via Resolver

Frequently asked questions about Santander

How do I make a Santander complaint using Resolver?

If you want to make a complaint about Santander using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Santander case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Santander, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Santander, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Santander complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Santander contact details press the button below

View Santander complaints contact details

About

To help you get the best response from your Santander complaint Resolver guides you through every step of the process.

To help you get the best response from your Santander complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Santander complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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