If you are having problems with Santander and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

4.2/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Santander.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,297,983 users had to say

Excellent resource that is well thought out and easy to use I've received four PPI repayments thanks to resolver - very pleased!
Deborah M via facebook
I used Resolver, they got my problem solved in no time - thank you so much.
Joan B via facebook
Excellent free service with Resolver. The bank upheld my claim from a loan in 1996 & refunded £500! Nice work Resolver, thank you so much.
Jill R via facebook
This is an excellent, supportive service. I got my PPI back and I had thought it was beyond recovery. I would highly recommend Resolver, as it has the consumers best interest at heart.
Philip R via facebook
Quick and efficient service for claims and complaints. I’ve made a successful complaint against an insurer and I’m in the process of 2 PPI claims. All so easy to do and didn’t cost me anything. I highly recommend Resolver.
Jo B via facebook
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook
I couldn’t recommend Resolver enough. Put through my claim on their website regarding my silver package account which I’ve had for 9 years. The bank called me 3 days after and got all my charges back for the 9 years just 2 days after that. Definitely worth doing, it’s so simple to do and took less than a week for the bank to call and receive my money. Thank you Resolver!
Tanya H via facebook
I'm absolutely buzzing!!! After stumbling across this app on the internet on moneysavingexpert, I decided to try to claim my package bank account fees back, (as I had paid for years for an account that no longer existed!) Put in the complaint through Resolver and on the same day had response and outcome! Just over a week later I had my cheque on my door step!!! Happy days I'm sure to be using this service again Xx
Kate S via facebook
Really good and easy to use service. Helped me with an old PPI complaint and made it easy to put the paperwork together. It’s free, easy to use and I would highly recommend it for anyone who is considering complaining about a service or product.
Martyn S via facebook

Santander provides

Using Resolver, you can submit an issue about 15 services offered by Santander. Your case will be sent to the correct person or team at Santander and escalated at the correct times, to the correct person, if required.

Santander Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Current Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander 1|2|3 Current Account (packaged bank account)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Overdrafts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Car Finance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Life Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Choice Current Account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Savings Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Stocks and Shares ISAs

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Cash ISAs

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Santander Travel Money

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Santander complaints. If your complaint is not resolved by Santander, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Santander?

Raise it for free via Resolver

Helping you with Santander

How do I make a Santander complaint using Resolver?

If you want to make a complaint about Santander using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Santander case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Santander, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Santander, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Santander complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Santander contact details press the button below

View Santander complaints contact details

About

To help you get the best response from your Santander complaint Resolver guides you through every step of the process.

To help you get the best response from your Santander complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Santander complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved