Egg, CitiFinancial, Future Mortgages or Citi Card Payment Protection Insurance (PPI) Complaint Information

If you think you may have been mis-sold an insurance policy on an Egg, CitiFinancial, Future Mortgages or Citi Card product please visit Citigroup PPI Complaints Page.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Citi UK.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,452,968 users had to say

Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook
I couldn’t recommend Resolver enough. Put through my claim on their website regarding my silver package account which I’ve had for 9 years. The bank called me 3 days after and got all my charges back for the 9 years just 2 days after that. Definitely worth doing, it’s so simple to do and took less than a week for the bank to call and receive my money. Thank you Resolver!
Tanya H via facebook
I'm absolutely buzzing!!! After stumbling across this app on the internet on moneysavingexpert, I decided to try to claim my package bank account fees back, (as I had paid for years for an account that no longer existed!) Put in the complaint through Resolver and on the same day had response and outcome! Just over a week later I had my cheque on my door step!!! Happy days I'm sure to be using this service again Xx
Kate S via facebook
Really good and easy to use service. Helped me with an old PPI complaint and made it easy to put the paperwork together. It’s free, easy to use and I would highly recommend it for anyone who is considering complaining about a service or product.
Martyn S via facebook
I've used resolver for a number of different claims and the total amount I received was around £7k. I wasn't even sure I'd had PPI on some of the accounts, so this was a trouble free and rapid way to find out. Thanks very much!
Cathy R via facebook
My wife and I have made 2 successful PPI claims through Resolver. Despite having no paperwork, it was drop dead easy to do and we got to keep ALL of the money! Recommended!
David C via facebook
Got £2000 claimed back from bank fees, only took a 5 mins online application and it was in my bank within a week with interest!! Can’t believe it!! If you pay bank fees you should do this!
Tom A P via facebook
Used Resolver to reclaim package bank account charges. Bank repaid all charges plus interest within 4 weeks. Really pleased. Thanks Resolver for a great service. Now to my next claim...
Elaine L via facebook
Found out about Resolver through Money Saving Expert, wouldn’t have bothered otherwise as I’m too cynical. Got a £700 PPI refund on a policy I didn’t know I had.
Catherine E via facebook

Citi UK provides

Using Resolver, you can submit an issue about 8 services offered by Citi UK. Your case will be sent to the correct person or team at Citi UK and escalated at the correct times, to the correct person, if required.

Citi UK Multi Currency Current Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Citi UK complaints. If your complaint is not resolved by Citi UK, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Citi UK Savings Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Citi UK complaints. If your complaint is not resolved by Citi UK, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Citi UK Critical Illness Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Citi UK complaints. If your complaint is not resolved by Citi UK, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Citi UK Investment ISA

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Citi UK complaints. If your complaint is not resolved by Citi UK, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Citi UK Life Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Citi UK complaints. If your complaint is not resolved by Citi UK, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Citi UK Investments - Structured Products

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Citi UK complaints. If your complaint is not resolved by Citi UK, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Citi UK Investment Funds

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Citi UK complaints. If your complaint is not resolved by Citi UK, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Citi UK Investment Bonds

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Citi UK complaints. If your complaint is not resolved by Citi UK, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Citi UK?

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Helping you with Citi UK

How do I make a Citi UK complaint using Resolver?

If you want to make a complaint about Citi UK using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Citi UK case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Citi UK, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Citi UK, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Citi UK complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Citi UK contact details press the button below

View Citi UK complaints contact details

About

To help you get the best response from your Citi UK complaint Resolver guides you through every step of the process.

To help you get the best response from your Citi UK complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Citi UK complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved