If you are having problems with Direct Line and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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5.6/10

Resolver Score

Our users say it's really easy to get things sorted with this company.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is working with Direct Line to help resolve customer issues.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,922,525 users had to say

I found out about Resolver via Martins Money Tips site and what a find!!!! I sorted a dispute with an insurer using Revolver. What a great resource and support tool. They also added a new company on their database following me emailing them to request this, within 48 hours. Soooo good! Thank you!
Inky C via facebook
Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook
This company is brilliant. They take all the stress away when you are having a problem with travel insurance claims as I was. They will write letters and guide you to a successful outcome. Any problems that people are struggling with. Be it trouble with gas bills or phone bills, go to Resolver. Brilliant company. Big thank you, Linda
Linda D via facebook
They are brilliant. I put my complaint to Cunard after they had deducted 50%of my payment of £2472 for cancellation charge after I informed them I was unable to get insurance cover for a Southampton to New York cruise and back at the beginning of September.I was given no other options but after contacting Resolver Cunard phoned me with an apology and a refund of the 50% £1236.I'm so glad I got in touch with Resolver/
Valerie C via facebook
My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook
Really good and easy to use service. Helped me with an old PPI complaint and made it easy to put the paperwork together. It’s free, easy to use and I would highly recommend it for anyone who is considering complaining about a service or product.
Martyn S via facebook
I've used resolver for a number of different claims and the total amount I received was around £7k. I wasn't even sure I'd had PPI on some of the accounts, so this was a trouble free and rapid way to find out. Thanks very much!
Cathy R via facebook

Direct Line provides

Using Resolver, you can submit an issue about 11 services offered by Direct Line. Your case will be sent to the correct person or team at Direct Line and escalated at the correct times, to the correct person, if required.

Direct Line PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Direct Line complaints.

Start your complaint

Direct Line PPI (payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Direct Line complaints. If your complaint is not resolved by Direct Line, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

Direct Line Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Direct Line complaints. If your complaint is not resolved by Direct Line, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Direct Line Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Direct Line complaints. If your complaint is not resolved by Direct Line, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

Direct Line Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Direct Line complaints. If your complaint is not resolved by Direct Line, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Direct Line Life Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Direct Line complaints. If your complaint is not resolved by Direct Line, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Direct Line Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Direct Line complaints. If your complaint is not resolved by Direct Line, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Direct Line Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Direct Line complaints. If your complaint is not resolved by Direct Line, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Direct Line Boiler Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Direct Line complaints. If your complaint is not resolved by Direct Line, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Direct Line Breakdown Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Direct Line complaints. If your complaint is not resolved by Direct Line, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Direct Line Home Emergency Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Direct Line complaints. If your complaint is not resolved by Direct Line, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Direct Line?

Raise it for free via Resolver

Helping you with Direct Line

How do I make a Direct Line complaint using Resolver?

If you want to make a complaint about Direct Line using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Direct Line case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Direct Line, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Direct Line, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Direct Line complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Direct Line contact details press the button below

View Direct Line complaints contact details

About

To help you get the best response from your Direct Line complaint Resolver guides you through every step of the process.

To help you get the best response from your Direct Line complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Direct Line complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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